This instant requirement will provide contractor support to the Navy Warfare Development Center (NAVWARDEVCEN) for helpdesk, application, database web development and maintenance support.
Helpdesk Support Remote must include: Service Call Tracking Monthly reports on problems, issues, affected users, and problem categories Application & operating system helpdesk services Guidance and user support pertaining to proper use of city applications and systems Guidance and user support pertaining to proper response to security concerns such as websites, emails, and application behavior Construction of a knowledge base of Support Resolutions
