Title: Cloud Based Call Center Ticketing System Number: Bid Due Date/Time: February 09, 2018 at 02:00 P.M. CT Contact: Dustin Moore email: dustin-moore@ouhsc.edu Specification: http://www.ou.edu/purchasing/solicitations/documents/R18457/R18457.pdf
Call Center Managed Services - Vendor Questions.docxOtherVendor Questions and AnswersMar 29th 2023, 4:06 PM CDT - FINAL.Posted.3.13.23 RFP for Cloud Based Call Center Managed Services.pdfDocumentationFull RFPMar 14th 2023, 12:32 AM CDT - Pre-Submittal - RFP for Cloud Based Call Center Managed Services (Responses).xlsxDocumentationPre-Submittal Meeting attendeesMar 30th 2023, 10:53 AM CDT - Presubmittal PPT- Cloud Based Call Center.pptxOtherPre-submittal
I - DIR Commodities Not Coordinated Bulk Purchases 27887 GlobalScope Communications Corporation $99,000.00 11/15/22 08/31/23 PO In accordance with DIR-TSO-3907 Cloud Based Call Center Services contract Tex Govt. Code 2157.068
I - DIR Commodities Not Coordinated Bulk Purchases 29102 GlobalScope Communications Corporation $12,000.00 04/26/23 08/31/23 PO In accordance with DIR-TSO-3907 Cloud Based Call Center Services contract Texas Government Code § 2157.068
call center providing connection to services for those adversely affected by the COVID-19 pandemic and extreme heat.
by triaging calls, answering questions, providing connection to services, and providing transportation of individuals to and from cooling or respite center locations as needed.
Organizational and departmental based call center services. Automated attendant/IVR. Call accounting and cost management capabilities. Ability to integrate with 3 rd party applications (for example Microsoft Office 365 and Microsoft Teams). Administration and technical staff training. End user training.
