Customers phone in service requests to WWC’s call center at a variable and unpredictable rate. However, calls are received each and every day. Wet weather, such as rainfall or snowmelt, generally affects the number and frequency of requests for service due to SBU. Severe weather can lead to a very large increase in call volume.
Solicitation Number Solicitation Description Purchasing Agency Delivery Point Submission Ending Date/Time 5400026752 CALL CENTER SERVICES Materials Mgmt Ofc Spartanburg, SC 05/31/2024 11:00:00 AM Attachment Type Attachment Type Attachment Type Bitmap (bmp) Extensible Markup Language (xml) Microsoft Power Point (ppt) Microsoft Word (doc) Moving Picture Experts Group (mpg) Microsoft Excel (xls) Tagged Image File (tif) Adobe Portable Document Format
EDT - Call Center Services RFP.pdfDocumentationRFPFeb 27th 2024, 8:48 AM EST - RFP 24-044 Call Center Services Addendum 1.pdfOtherDocument - Call Center Services Addendum 1Mar 28th 2024, 1:24 PM EDT - Supporting Documentation: Search FileTypeDescriptionDate CreatedActions24-044 Call Center Services Plan Holder List.pdfDocumentationMar 25th 2024, 5:15 PM EDT - Call Center Services RFP.pdfDocumentationRFPFeb 27th 2024, 8:48 AM EST - RFP 24-044 Call
Scope of Work:See Scope of Services section within the RFP.RFP/IFB Attachments/Documents: 1.Call Center ServicesCall Center Services2.2018-1425 Call Center Services Addendum No. 012018-1425 Call Center Services Addendum No. 013.2018-1425 Call Center Services Addendum No 022018-1425 Call Center Services Addendum No 024.2018-1425 Call Center Services Addendum No 032018-1425 Call Center Services Addendum No 03
Check the "Contract Updates for the Week" Click here for piggybacking data formAFTER-HOURS CALL CENTER SERVICES(contract last updated 04/08/2022)SCOPE:Contract for the purchase of After-Hours Call Center Services.CONTRACT #DESCRIPTION22-5228AFTER-HOURS CALL CENTER SERVICESCONTRACT ORIGIN:ADDITIONAL INFORMATION:UW-Madison Purchasing Services 21 N Park St, Ste 6101 Madison, WI 53715-1218UW-Madison users contact: Brad Bauman (608) 262-1327 FAX (608)
Project: Call Center Services Ref. #: RFP# SOMARK-22-001 Type: RFP Status: Open Open Date: Oct 31st 2022, 3:00 PM EDT Questions Due Date: Nov 4th 2022, 3:00 PM EDT Contact Information: Heather Vasquez, hvasquez2@ivytech.edu Close Date: Nov 22nd 2022, 3:00 PM EST Days Left: 2 Call Center Services OngoingOpen DateOnline PortalPosting date for the OpportunityOct 31st 2022, 3:00 PM EDTN/AUpcomingClose
SCOPE:Contract for the purchase of After-Hours Call Center Services.
