Search results for: center call center

Willow Drive, Suite 300, Greenwood Village, Colorado 80111, in support of the VHA Readjustment Counseling Services, Vet Center Call Center, 14148 Denver West Parkway, Bldg 51, Suite 335, Lakewood, CO 80401 is seeking to procure services in accordance with the Performance Work Statement and price schedule. The Contractor shall price for Veteran Center Call Center (VCCC) operations support services.

In support of the Defense Health Agency (DHA), the Contractor shall provide personnel for the Integrated Referral Management and Appointing Center (IRMAC) National Capital Market Consolidated Call Center/Referral Management Support at the Dalecarlia Annex (Fremont Building), 6000 MacArthur Boulevard, Bethesda, MD 20816.

THE SFIOD CALL CENTER BRIDGE. THIS CONTRACT PROVIDES CALL CENTER SUPPORT SERVICES TO THE SFIOD CALL CENTER SUPPORT SERVICE CENTER (SSC) FOR HOMEOWNER REFUNDS. Solicitation ID/Procurement Identifier: 86615724Q00005 Ultimate Completion Date: Sun Aug 25 17:00:00 GMT 2024

Vet Center Call Center (VCCC) Operations Support Services

Vet Center Call Center (VCCC) Operations Support Services

Specific Mandatory Tasks and Associated Deliverables: Call Center - Operates call center to provide customer service and support to vendors, VA patients, and other parties as are appropriate and in compliance with VA rules and procedures to support the Beneficiary Transportation operations.

Currently, the volume of calls received is approximately 1700 per week; approximately 6700 calls per month. However, the VMC operates an internal call center between the hours of 8 a.m. and 5 p.m. Monday through Friday. Therefore, call volume will be reduced during this period, and Supplier will handle overflow calls. Between the hours of 5 p.m. and 2 a.m., staffing is reduced, and call volume will increase.