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The Teacher Retirement System of Texas (“TRS”), a public pension fund and entity of the State of Texas, issues this Request for Proposals (“RFP”) #TRS000400 (“Solicitation”) to solicit qualified vendors for contact center customer service and processing staff services. This Section II., “Scope of Work,” applies in its entirety to all Respondents and Responses to this Solicitation, except where otherwise specifically noted.

customer service and processing staff services.

OCFO CUSTOMER SERVICE CENTER SUPPORT SERVICES Solicitation ID/Procurement Identifier: 15PCFD2PR00000003 Ultimate Completion Date: Wed Mar 19 17:00:00 GMT 2025

The City of Lake Worth Beach, Florida (“City”), is requesting proposals from qualified and experienced call center providers for customer service support of utility routine, outage/emergency calls and water/waste/solid waste calls.

(w/ Min Quals)Price OnlyRFP: Double Envelope ProposalTORFPCost breakdownRFP: Triple Envelope ProposalService purchase - Fixed FeeService purchase - T&MQuick QuoteMain CategoryIssuing AgencyProcurement Officer / BuyerSang KANGSee AllEmail Summary:The Department is issuing this Request for Proposals (RFP) in order to acquire contractual services from a single Contractor to implement, operate and manage a Customer Service Center (CSC) for inbound and

Solicitation Details:TitleCustomer Service CenterIDBPM039019Alternate IDLot #1Round #8StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope (Multi-Step)IFB: Invitation for Bid IFB: Invitation for Bid (

RFP/IFB Attachments/Documents: 1.2019-1454 Customer Service Center Renovation_ Division 00 Bidding and Contracting Requirements2019-1454 Customer Service Center Renovation_ Division 00 Bidding and Contracting Requirements2.2019-1454 Customer Service Center Renovation_ Division 01 General Requirements2019-1454 Customer Service Center Renovation_ Division 01 General Requirements3.2019-1454 Customer Service Center Renovation