Search results for: center telephone solution

T31163 Interactive Voice Response (IVR) and Call Center Telephone Solution Abstract: This project requires the awardee(s) to provide all labor, materials, equipment, tools, permits, supervision and transportation necessary for a Interactive Voice Response (IVR) and credit card payment processing service in accordance with the scope of services/work, terms and conditions specified in the solicitation.

The operations include offering services across multiple contact channels such as telephone, email, written correspondence, TDD/TTY, and web chat, enabling multi-channel access with a high level of service across the United States and its territories. The Centers for Medicare and Medicaid Services (CMS) intends to award a contract for Contact Center Operations (CCO).

proposals from a qualified partner to implement a cloud-based Contact Center solution that should consist of a Knowledge base and telephone services that will meet the requirements listed in the "Project Scope" section of the solicitation, including scalability for future software installations, working with the project team to build necessary customizations, and integrating with existing fare media sales and communication channels.

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Procurement Number 40-M0087-24-CP089Agency M0087 - CITY OF SANTA FEProcurement Type SOLE SOURCEBuyer Procurement Description ON CALL-COVERAGE NOTIFICATION CENTER Amount $157,116.00Start 04/30/2024End 04/30/2027Due date 04/27/2024Justification SOLE VENDORQuantity of the service 3 YEARSNature of the service SERVICESContractor's Name REMIX SOFTWARE, INC.Address 1128 HOWARD STREETCity SAN FRANCISO Country UNITED STATESState/Province CAZip 94103

CALL CENTER Solicitation ID/Procurement Identifier: 19AQMM19C0111 Ultimate Completion Date: Mon Sep 23 17:00:00 GMT 2024

CALL CENTER SUPPORT Solicitation ID/Procurement Identifier: 15JA05-20-R-00000043 Ultimate Completion Date: Mon Mar 31 17:00:00 GMT 2025