Title: Cloud Based Call Center Ticketing System Number: Bid Due Date/Time: February 09, 2018 at 02:00 P.M. CT Contact: Dustin Moore email: dustin-moore@ouhsc.edu Specification: http://www.ou.edu/purchasing/solicitations/documents/R18457/R18457.pdf
Based Call Center Managed Services - Vendor Questions.docxOtherVendor Questions and AnswersMar 29th 2023, 4:06 PM CDT - FINAL.Posted.3.13.23 RFP for Cloud Based Call Center Managed Services.pdfDocumentationFull RFPMar 14th 2023, 12:32 AM CDT - Pre-Submittal - RFP for Cloud Based Call Center Managed Services (Responses).xlsxDocumentationPre-Submittal Meeting attendeesMar 30th 2023, 10:53 AM CDT - Presubmittal PPT- Cloud Based Call Center.pptxOtherPre-submittal
I - DIR Commodities Not Coordinated Bulk Purchases 27887 GlobalScope Communications Corporation $99,000.00 11/15/22 08/31/23 PO In accordance with DIR-TSO-3907 Cloud Based Call Center Services contract Tex Govt. Code 2157.068
I - DIR Commodities Not Coordinated Bulk Purchases 27887 GlobalScope Communications Corporation $99,000.00 11/15/22 08/31/23 PO In accordance with DIR-TSO-3907 Cloud Based Call Center Services contract Tex Govt. Code 2157.068
I - DIR Commodities Not Coordinated Bulk Purchases 29102 GlobalScope Communications Corporation $12,000.00 04/26/23 08/31/23 PO In accordance with DIR-TSO-3907 Cloud Based Call Center Services contract Texas Government Code § 2157.068
All inbound and outbound calls are recorded and stored for public records, quality assurance, and training purposes.The City of Toledo, Department of Information Technology, Division of Customer Service and Engagement is seeking bids from qualified vendors to replace the existing on premise call recording solution.Respondants are asked to provide a detailed bid that would allow for cloud based call and screen capture recording software.
GMC Tek and Clear Cloud will work with Code Blue to deliver cloud-based call management services that include status monitoring and updates when a device becomes inoperable. Clear Cloud will help coordinate with vendors who are providing 4G sim cards and 4G cellular service. Billing for this will be annually at the beginning of system operability via GMC Tek.
