CMS requires that information being provided to the contact centers is accurate, understandable, in plain language and consistent across all channels of communication.The information from this market research will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible.
The purpose of this contract is to obtain support to develop and maintain training and content for use by customer service representatives (CSRs) within the CMS Contact Centers of Operations (CCO). These training and content materials are used by CSRs to respond to inquiries from beneficiaries and consumers related to Medicare and Marketplace programs.
Project: Call Center Services Ref. #: 59-P2383 Type: RFP Status: Open Open Date: Apr 3rd 2024, 9:00 AM EDT Questions Due Date: Apr 12th 2024, 3:00 PM EDT Contact Information: Martinique Williams, mcwilli2@ncat.edu Close Date: Apr 24th 2024, 3:00 PM EDT Days Left: 10 Project Description:North Carolina Agricultural and Technical State University (“University”) is seeking proposals from firms for
CMS Solicitation ID/Procurement Identifier: 15B10619D00000001 Ultimate Completion Date: Tue Apr 30 17:00:00 GMT 2024
The Bridge Contract will ensure continued and uninterrupted support of the CMS call center operations until a new contract can be awarded and transitioned.The Centers for Medicare & Medicaid Service (CMS) operates a toll-free, nation-wide, 24 x 7 contact center with multiple sites to provide customer service and address inquiries, which includes 1-800 MEDICARE and the Marketplace (Exchange) call centers (Collectively called Contact Center Operations
