CMS requires that information being provided to the contact centers is accurate, understandable, in plain language and consistent across all channels of communication.The information from this market research will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible.
The purpose of this contract is to obtain support to develop and maintain training and content for use by customer service representatives (CSRs) within the CMS Contact Centers of Operations (CCO). These training and content materials are used by CSRs to respond to inquiries from beneficiaries and consumers related to Medicare and Marketplace programs.
Provision and deployment of contact center as a service (CCaaS) Bid Document Access : - Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents.
TitleCall/Contact Center ServicesIDBPM035353Alternate IDLot #1Round #4StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope (Multi-Step)IFB: Invitation for Bid IFB: Invitation for Bid (w/ Min Quals)Price
CMS Solicitation ID/Procurement Identifier: 15B10619D00000001 Ultimate Completion Date: Tue Apr 30 17:00:00 GMT 2024
