Search results for: contact center customer

The Teacher Retirement System of Texas (“TRS”), a public pension fund and entity of the State of Texas, issues this Request for Proposals (“RFP”) #TRS000400 (“Solicitation”) to solicit qualified vendors for contact center customer service and processing staff services. This Section II., “Scope of Work,” applies in its entirety to all Respondents and Responses to this Solicitation, except where otherwise specifically noted.

NGITS FEDRESPONSE CUSTOMER CONTACT CENTER Solicitation ID/Procurement Identifier: 75P00122Q00058 Ultimate Completion Date: Fri Dec 31 18:00:00 GMT 2027

Header InformationBid Number: BD-18-1206-MBTA-MBTA-23984 Description: RFR 16-18 CONTACT CENTER OPERATIONS: THE MBTA CUSTOMER SERVICE CONTACT CENTER Bid Opening Date: 03/23/2018 12:00:00 PM Purchaser: Hillary Hallberg Organization: Massachusetts Bay Transportation Authority Department: MBTA - Massachusetts Bay Transportation Authority Location: MBTA - Massachusetts Bay Transportation Authority Fiscal Year: 18 Type Code: Allow Electronic Quote: Yes

Days Solicited: 21+ Days for Solicitation Notice Solicitation Posting Date: 1/5/2024 Response Due Date: 5/6/2024 Last Modified: 4/5/2024 5:31 pm Solicitation Description: To provide an Omni-Channel Contact Center with customer relationship management support services to the Texas Workforce Commission.

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This is a Sources Sought Synopsis and is for informational/market research purposes only. This is not a Request for Proposal or Quotation nor synopsis of a proposed contract action under FAR Subpart 5.2. No reimbursement will be made for any costs associated with providing information in response to this synopsis or on any follow up information. No Solicitation is currently available.The purpose of this Sources Sought is to seek sources that are able to meet the requirement described in within this Sources Sought. Responses to this Sources Sought will be used by the Government to make appropriate acquisition decisions.The synopsis and solicitation, if issued, will be made available on Federal Business Opportunities (FBO) (