Search results for: contact center customer service

The Teacher Retirement System of Texas (“TRS”), a public pension fund and entity of the State of Texas, issues this Request for Proposals (“RFP”) #TRS000400 (“Solicitation”) to solicit qualified vendors for contact center customer service and processing staff services. This Section II., “Scope of Work,” applies in its entirety to all Respondents and Responses to this Solicitation, except where otherwise specifically noted.

Header InformationBid Number: BD-18-1206-MBTA-MBTA-23984 Description: RFR 16-18 CONTACT CENTER OPERATIONS: THE MBTA CUSTOMER SERVICE CONTACT CENTER Bid Opening Date: 03/23/2018 12:00:00 PM Purchaser: Hillary Hallberg Organization: Massachusetts Bay Transportation Authority Department: MBTA - Massachusetts Bay Transportation Authority Location: MBTA - Massachusetts Bay Transportation Authority Fiscal Year: 18 Type Code: Allow Electronic Quote: Yes

center with multiple sites to provide customer service and address inquiries, which includes 1-800 MEDICARE.

In a State that does not achieve certification, the law directs the Secretary of Health and Human Services to facilitate the establishment of a Marketplace in that State.CMS’s Contact Center Customer Service (CCCS) objective is to establish a Contact Center Operations (CCO) environment that will provide customer service functions which are able to efficiently handle and answer inquiries with a high level of service across the United States and its

ENTERPRISE CLOUD CUSTOMER COMMUNICATION PLATFORM (EC3P) CONTACT CENTER AS A SERVICE (CCAAS) SW BASE BPA CALL Solicitation ID/Procurement Identifier: 70SBUR24Q00000044 Ultimate Completion Date: Fri Jan 31 18:00:00 GMT 2025

NON-VA COMMUNITY HEALTHCARE CLAIMS PROCESSING&PROVIDER CUSTOMER SERVICE CONTACT CENTER Solicitation ID/Procurement Identifier: 36C79119D0007 Ultimate Completion Date: Sat Sep 30 17:00:00 GMT 2023

The proposed action is to modify the VA Claims Processing and Customer Services Indefinite Delivery Indefinite Quantity (IDIQ) contract 36C79119D0007 (contractor Signature Choice, LLC) to increase the ceiling value to secure performance for the remaining four months of the final period of performance.See attached document: JandA_36C79119D0007_VA Claims_HCASigned.