VA CLAIMS PROCESSING AND CUSTOMER SERVICE Solicitation ID/Procurement Identifier: 36C10G24D0051 Ultimate Completion Date: Sat Nov 07 18:00:00 GMT 2026
System of Texas (“TRS”), a public pension fund and entity of the State of Texas, issues this Request for Proposals (“RFP”) #TRS000400 (“Solicitation”) to solicit qualified vendors for contact center customer service and processing staff services.
The proposed action is to modify the VA Claims Processing and Customer Services Indefinite Delivery Indefinite Quantity (IDIQ) contract 36C79119D0007 (contractor Signature Choice, LLC) to increase the ceiling value to secure performance for the remaining four months of the final period of performance.See attached document: JandA_36C79119D0007_VA Claims_HCASigned.
Education and Experience: Education and/or experience equivalent to two (2) year college course work in one or more of the following areas: architecture, planning, construction management, building industry, permitting, regulatory or other technical work or business administration, and two (2) years of customer service, administrative and clerical experience.
Type License Requirements Department Finance Address 2000 Main Street Huntington Beach, California 92648 County Orange Bid Valid Liquidated Damages Estimated Bid Value Start/Delivery Date Project Duration Bid Bond Bid Bond 0.00% Payment Bond 0.00% Performance Bond 0.00% Pre-Bid Meeting Information Pre-Bid Meeting No Online Q&A Online Q&A Yes Q&A Deadline 04/11/2024 4:00 PM (PDT) Contact Information Contact Info Cody Hernandez 714-960-8878
goals to get achieve customer expectations3) Developing and consolidating an efficient voice of the customer process with internal metrics, customer contact data and survey data4) Creating a customer-technology interface that is easy to use for the customer and support provider5) Providing employees the right tools including customer service training and education and teaching employees how to solve customer problems6) The ability to measure, manage
The submission of capability information in response to this market survey is purely voluntary.The Department of Justice (DOJ), the Office of Justice Programs (OJP) is issuing this RFI to identify qualified and responsible 8(a) small business having an interest in and possessing the resources and expertise to provide support services to the PSOB Office for a concentrated customer call center, case file management, customer resource assistance and
