Search results for: delivery call center services

SummaryPasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, and citizen requests and complaints. The Center will handle both inbound and outbound calls specifically for outage reporting and outage related callback functions with the ability to add custom notifications concerning status of outage.2.

Solicitation Number Solicitation Description Purchasing Agency Delivery Point Submission Ending Date/Time 5400026752 CALL CENTER SERVICES Materials Mgmt Ofc Spartanburg, SC 05/31/2024 11:00:00 AM Attachment Type Attachment Type Attachment Type Bitmap (bmp) Extensible Markup Language (xml) Microsoft Power Point (ppt) Microsoft Word (doc) Moving Picture Experts Group (mpg) Microsoft Excel (xls) Tagged Image File (tif) Adobe Portable Document Format

. ● Confirmation of delivery of devices from the WCPSS Technology Warehouse to sites (sign off and picture confirmation). ● Status of all devices at refurbishment center. ● Test results for each individual device at refurbishment center (digital or hard copy). Bid responses must include a description of data recording and reporting methods proposed by VENDOR.

TitleCall/Contact Center ServicesIDBPM035353Alternate IDLot #1Round #5StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope (Multi-Step)IFB: Invitation for Bid IFB: Invitation for Bid (w/ Min Quals)Price

Bid #2024-020-7007 - Daily Delivery Courier Services IFB Bid contact: Please log in to view Bid contact information Issuing agency: Dallas County Purchasing, TX See other Bids by this agency Bid Comments: Important Information Optional Pre-Bid Conference Pre-Bid conference is on May 6, 2024, at 10:00 a.m. (CST), this pre-bid conference will be conducted virtually via Microsoft Teams.

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audit and review solution (Solution) to improve Citizens’ performance and delivery of services in several key areas, including call center and underwriting operations.