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INTRODUCTION Multnomah County (The County) seeks responses from firms that are interested in providing information for Customer Support Service Queue Solutions. Information gathered as a result of this Request for Information (RFI) may assist the County in the construction of any potential solicitation(s) and provide the County knowledge of available services or products in the marketplace.

The current menu allows callers to select between speaking to a CSR or for payments via KUBRA payment IVR.Customer Information System (CIS) - Oracle-based solution from Harris-Cayenta, version 9.1Call Recording System - Call and screen recording system to record all incoming calls to the Call Center that are passed to a Customer Service Rep.TimelineRFP release:March 15, 2024RFP questions deadline:April 4, 2024, 5:00pmRFP proposal due date:April 25

to remodel the current welcome area into a new Welcome Center/Triage Desk and waiting room/collaboration area for students.

The Orange County Transportation Authority (Authority) invites proposals from qualified consultants to provide a Genesys Cloud Voice Call Center Solution system. The budget for this project is $302,650 for an eighteen (18)-month term. Offerors must be Genesys authorized partners/distributors for Genesys Cloud Voice. Instructions: Please download the solicitation package for further instructions.

The City of Lake Worth Beach, Florida (“City”), is requesting proposals from qualified and experienced call center providers for customer service support of utility routine, outage/emergency calls and water/waste/solid waste calls.

Severe weather can lead to a very large increase in call volume. MSDGC seeks proposals for the provision of live call-taking and call management services outside of normal operating hours when the WWC Call Center is not staffed by MSDGC and during normal operating hours when MSDGC staff may need additional assistance. Call-taking and support services are to be provided by workers offsite at vendor’s offices or other facilities.

Reference:23-047P OMNI Channel Customer Service and Support Solution Source:Government of Ontario Tenders Portal - register with Ontario Tenders Portal to receive updates, amendments & addenda NEW OR UPDATED April 10, 2024 27/05/2024 14:00 (Closing date appears to be Monday, May 27, 2024 - potential bidders should confirm) This opportunity is in the Central Region (includes the provinces of Ontario, Quebec) A full access subscription is required to