Type : Contract
FY23 OSP Contract Renewal- Intellinetics Intellivue Annual Support and Maintenance_92-002086 Amendment #1
FY23 OSP Contract Renewal- Intellinetics Intellivue Annual Support and Maintenance_92-002086 Amendment #1
ENTELLITRAK - ANNUAL SUPPORT LICENSE RENEWAL Solicitation ID/Procurement Identifier: NNG15SC82B Ultimate Completion Date: Tue Mar 16 17:00:00 GMT 2027
Services shall enable FEMA to extend the use of the IVA system that has been supporting the COVID-19 Funeral Assistance program since 2021. The IVA system shall be designed to effectively understand and respond to a caller’s verbalized inquiries, providing appropriate answers and guidance to the caller. Callers shall receive an immediate improved in call experience through elimination of complex menus, personalization for specific callers, self- service automation, and identification of distressed callers.The IVA solution shall route calls to the correct agent to handle the caller’s needs as appropriate. The CFNRL IVA system must operate non-stop, providing caller assistance even when agents are not available (evenings, weekends, and holida...
BIOPOINT ANNUAL SUPPORT Solicitation ID/Procurement Identifier: 36C26321D0028 Ultimate Completion Date: Sun Dec 31 18:00:00 GMT 2023
ENTELLITRAK ANNUAL SUPPORT RENEWAL Solicitation ID/Procurement Identifier: NNG15SD74B Ultimate Completion Date: Thu Dec 21 18:00:00 GMT 2023