Regional Procurement Office (RPO) - East intends to negotiate on a sole source basis with Tech4Research, LLC, to purchase services for the setup, training, hosting, production, and management of Interactive Voice Response (IVR) applications for the VA Portland s VA-funded research study, Teachable Moment to Opt-Out of Tobacco (TeaM OUT).
Duluth Transit Authority REQUEST for PROPOSALS FOR Interactive Voice Response System February 23, 2023 Duluth Transit Authority 2402 W. Michigan St · Duluth, MN 55806 (218) 623-4329 fax: (218) 722-4428 email: nbrown@duluthtransit.com 2 Duluth Transit Authority Interactive Voice Response System # 041-23-2021.2 Duluth Transit Authority Request for Proposals Interactive Voice Response System The Duluth Transit Authority hereby requests sealed Proposals from experienced firms to design and install a cost-efficient Interactive Voice Response System. Proposals must be received no later than 1:00 p.m. on...
Some additional system needs would include: an Interactive Voice Response (IVR) option; options for a mobile application; supporting licence sales at 66 Service Ontario locations and over 500 private issuers; tracking hunter accreditation status; enabling enforcement staff to validate licence and tag compliance; providing marketing and communication services (e.g. customer relationship management tools); ensuring data quality and accuracy and provide
Compatibility (See RFP for Device Models) CCaaS - Contact Center as a Service Skills Based Routing Interactive Voice Response (IVR) Digital Channels Voice/Email/Text/SMS/Social Media Omnichannel Call Recording Call Transcriptions – Real Time Call Transcriptions – Historical Ability to flag/prioritize by customer sentiment Screen Recording Quality Management Controls Agent Whisper Call Monitoring Courtesy Call Back After Call Survey Workforce Management
