The County of Wayne is requesting proposals for an interactive voice response call system (the “IVR System”) on behalf of the Wayne County Treasurer’s Office (WCTO) and other County sites as mutually agreed. 0000299899 Tom Falik 313-224-2835 firstname.lastname@example.org PU.AG.USA.1914.C12687201 United States, Michigan, Wayne County Upon Request Duration: 3 years Option: 2, 1-Year Extension Options
T31163 Interactive Voice Response (IVR) and Call Center Telephone Solution Abstract: This project requires the awardee(s) to provide all labor, materials, equipment, tools, permits, supervision and transportation necessary for a Interactive Voice Response (IVR) and credit card payment processing service in accordance with the scope of services/work, terms and conditions specified in the solicitation.
https://kcmo.bonfirehub.com/projects Commodity Codes [007-883-43] Interactive Voice Response (IVR) Systems
The vendor must be capable of supporting all current card operations, to include all of the following: Point of Sale (POS) terminal sales, Interactive Voice Response (IVR) sales, Virtual Terminals, and Internet sales. The Finance Department is responsible for contract procurement and management, but multiple departments will utilize the services provided at decentralized locations throughout the City.
Customer inspection requests are made through an Interactive Voice Response (IVR) and through the online portal by customers. Staff use both SAP and a mobile workforce management system to manage inspections and post results. Electrical inspections averages approximately 1,600 inspections per month. Electrical permitting will be added as a new module within the City’s Accela Building solution.
Interactive Voice Response (IVR): The IVR that supports the weekly claims filing process (the New Claim IVR) is located at Tech Vault in Burlington. ADS Labor IT and Shared Services provides Tier One support. Outside vendor Avtek built and maintained all the custom handlers for the logic of asking and capturing the data the claimant provides. Vermont uses the I3 product from Interactive Connect for its IVR Services.