Search results for: interactive voice response

Advertisement for Request for Proposals Project Name: Interactive Payment Project Number: RFP #: 298- IVRRFPFY23 Pursuant to the City of Asheville's Procurement, Purchasing and Contracting Policy, Proposals will be received by the City of Asheville for the following: Description of Work: The City of Asheville seeks an Interactive Voice Response (IVR) system which would provide at a minimum, acceptance of debit/credit cards and e-check payments.

2509-23-AP91 - Interactive Voice Response (IVR) Solution ? 511 Transportation Information Line (Computer Hardware and Software) --- 2509-23-AP91 - Solution de réponse vocale interactive (RVI) ? Ligne d?information en transport 511 RFP Source: Government of Quebec - SEAO Quebec July 03, 2023

UNSPSC 43232703 Interactive voice response software: Interactive voice response software is a software used in PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines.

TFS includes intelligent call routing and network based Interactive Voice Response (IVR) capabilities to enable Agencies to effectively manage inbound calls.

The software also provides real-time monitoring, reporting, and analytics of call center metrics. 2.1.2. Interactive Voice Response (IVR) system: The IVR system is an automated phone menu that allows callers to interact with the system using voice or touch-tone keypad inputs. The IVR system can route callers to the appropriate department or agent based on their input.

: Upload, store, and access client records in one system to reduce paperwork and streamline record-keeping Automated services: Clients use Interactive Voice Response (IVR) technology to check-in, make contact updates, receive reminders, and more Industry Leading Call CentersWhen it comes to support, BI is respected as the most experienced, skilled, and accurate monitoring services option in electronic monitoring.

The Treasurer can obtain email and/or phone service support from the service provider. The Treasurer’s office currently utilizes an IVR (interactive voice response) phone option for property tax payments but they will be discontinuing that service. 5 PROPOSAL INSTRUCTIONS, PROCEDURES, TERMS, AND CONDITIONS 1.