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We have one full-time GIS Technician located within the Department of Public Works who uses an outside vendor for their system management. Information technology services are provided across several locations throughout the City and include essential and emergency response functions that require 24/7 service such as Police, Fire, and the Department of Public Works.
Teletherapy Services (RFP #102821) with the exception of those ancillary or complementary to a proposer’s overall solutions offered in 1. a. and b. above; and, b. IT Managed Service and Staff Augmentation Solutions (RFP #071321) with the exception of those ancillary or complementary to a proposer’s overall solutions offered in 1. a. and b. above. 4.
The establishment of a single Multi-Temporary Staffing services Managed Services Provider (MTS-MSP) provides an efficient method to obtain Staff Augmentation and Project Based Consulting Services for the State Agencies, Boards and Commissions, and State Cooperative Members and a method to achieve greater accountability for the State regarding sourcing usage and usage of funding resources.
Group 1.4: Support Based on Service Level Agreement (SLA) Instructions: 1.4.1 Explain how your solution works with an AWS Managed Service Provider. 1.4.2 Explain how your solution works with Google Cloud Services. 1.4.3 How would you develop incident response scripts for applications under management? 1.4.4 What are your tiered service levels, including guaranteed incident response and resolution times with associated pricing?
This project will encompass the following key services: application development and support, application managed services, staff augmentation and recruitment, consulting, assessing, advising, research subscription and project management. The City intends to enter into one or more contracts for an initial term of five (5) years with two (2) one-year options to renew annually for a total potential term of seven (7) years.
Group 1.4: Support Based on Service Level Agreement (SLA) Instructions: 1.4.1 Explain how your solution works with an AWS Managed Service Provider. 1.4.2 Explain how your solution works with Google Cloud Services. 1.4.3 How would you develop incident response scripts for applications under management? 1.4.4 What are your tiered service levels, including guaranteed incident response and resolution times with associated pricing?
record and references to show that we will help you meet and exceed your managed services support goals.
