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Consultant Microsoft Dynamics Customer Relationship Management (CRM) Project Description :CADTH requires the services of a consultant to support the setup and confguration of Microsoft Dynamics Customer Relationship Management (CRM) software. For more information on technical requirements and Proposal submission, refer to the main RFP document. For enquiries, email Contracts@cadth.ca.

The new CRM is expected to be deployed before the Marketing Automation and CDP modules (Microsoft Dynamics Customer Insights), target for CRM deployment is mid-2025.

Guidance and support to individuals and teams to help manage the changes as business processes are digitalized. The Contractor’s resources, with experience implementing and supporting Microsoft Dynamics solutions and associated business processes, will be required to support various requirements as identified in the applicable Task Authorization (TA).

The current Software as a Service (SaaS) AFS through the Microsoft Dynamics 365 (D365) tool provides a robust financial management solution, advanced security, performance, reporting and user experience within a single unified service for all jurisdictions.

Zernam Enterprise Inc Description of Work: Correctional Services Canada (CSC), Information Management Services (IMS) team has a requirement for the replacement of the current Pardons and Record Suspension System (PARSS).

The PDO is willing to consider standard software licensing, software-as-a-service (SaaS) options, and custom-engineered software solutions.

Function System Payroll System Microsoft Dynamics Great Plains– Information entered manually Time Reporting HRISMyWay – Time entry is completed by employees, Manager or designate. File is uploaded to Great Plains for processing. System permits leave requests and captures bank entitlements. No analytic capabilities or functionality. All regular/vac/banked/sick/lieu and other coding is tracked manually.