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In addition, a repair response time of 48 hours is mandatory, in order to minimize down time of the SEM.  The service contract must also include scheduled preventive maintenance visits in order to undertake ordinary repairs and adjustments arising from normal usage of the equipment.  The vendor must be an authorized maintenance, installation, and repair service provider of the manufacturer. **Please see attachment for complete details**

The price of repair for the end item will be firm-fixed based on this negotiated repair level. If no further repair is required, the asset must be returned in serviceable like new condition.1.2 MINOR REPAIR: (FFP) Minor repair is a repair that does not require total disassembly of the end item or replacement of major subcomponents.