Days Solicited: 21+ Days for Solicitation Notice Solicitation Posting Date: 1/5/2024 Response Due Date: 5/6/2024 Last Modified: 4/5/2024 5:31 pm Solicitation Description: To provide an Omni-Channel Contact Center with customer relationship management support services to the Texas Workforce Commission.
Solicitation Details:Title RFP#: BPM028416- Labor Omni-Channel Contact Center System (LOCC) Project #4, Phase 2-4IDBPM028416Alternate IDLot #1Round #9StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope
Jennifer Abeleda Email scs4purchasing@ladwp.com Phone No:213 367 2602 Project Description:THIS RAMP ID REFERS TO A LOS ANGELES DEPARTMENT OF WATER AND POWER (LADWP) RFP OPPORTUNITY. ALL SUBMITTAL REQUIREMENTS ARE NOTED ON THE RFP DOCUMENT. PROPOSALS ARE TO BE SUBMITTED ELECTRONICALLY THROUGH THE IVALUA WEB PORTAL WHICH CAN BE ACCESSED AT HTTPS://SUPPLIERS-LADWP.IVALUA.APP. MAIL-IN/HARD COPY PROPOSALS WILL NOT BE ACCEPTED.
Service Required All responding firms must be able to demonstrate that they are capable of providing an end-to-end software or software-as-a-service (SaaS) solution that will integrate our core operational functions including but not limited to call acceptance and distribution, call recording and archiving, call transcription, customer sentiment tracking, real time monitoring, omni-channel support, workforce management and comprehensive tracking and
The MNCC contact center should be prepared to respond to serviced population customer requests in an omni-channel approach that includes, telephone, mobile, IVR, email, text, fax, chat, web requests and other emerging correspondence technologies.
Los Angeles World Airports (LAWA) seeks proposals to provide a Guest Engagement/Loyalty Solution that starts with two components: Customer Identity & Access Management (CIAM) and guest Notifications using Business Logic Engine and Omni-channel Engine. Pre-proposal Conference: February 4, 2020 at 10a PST Clifton A.
Service ReimaginedBring all your campus services together to support the student.Support, engage and inspire your way to a happier connected campus with an omni-channel contact center.
