Days Solicited: 21+ Days for Solicitation Notice Solicitation Posting Date: 1/5/2024 Response Due Date: 5/6/2024 Last Modified: 4/5/2024 5:31 pm Solicitation Description: To provide an Omni-Channel Contact Center with customer relationship management support services to the Texas Workforce Commission.
Solicitation Details:Title RFP#: BPM028416- Labor Omni-Channel Contact Center System (LOCC) Project #4, Phase 2-4IDBPM028416Alternate IDLot #1Round #9StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope
01 November 2023 Contact Center Solution Arizona State University (ASU), is seeking proposals from firms with extensive experience in higher education to furnish the university with a Comprehensive Contact Center Solution (CCS). 01 November 2023 Open 11/1/2023 11:00 AM MST Type Request for Proposal Close 1/5/2024 11:00 AM MST Number 122401 Currency US Dollar Sealed Until 1/5/2024 11:00 AM MST 01 November 2023 Contacts Ernesto Marquez
Service ReimaginedBring all your campus services together to support the student.Support, engage and inspire your way to a happier connected campus with an omni-channel contact center.
Service ReimaginedBring all your campus services together to support the student.Support, engage and inspire your way to a happier connected campus with an omni-channel contact center.
Service Required All responding firms must be able to demonstrate that they are capable of providing an end-to-end software or software-as-a-service (SaaS) solution that will integrate our core operational functions including but not limited to call acceptance and distribution, call recording and archiving, call transcription, customer sentiment tracking, real time monitoring, omni-channel support, workforce management and comprehensive tracking and
The USAgov Program Office manages the USAgov Contact Center, which along with the USA.gov and GobiernoUSA.gov’s websites and social media presence, makes up an Omni channel approach to answering the public’s questions about the government.
