Search results for: platform and call center

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  • IPTC Contact Center Platform - Call Center Software

    Type : Bid Notification

    Due : 08 Apr, 2024 (in 10 days)
    Posted : 15 days ago
    Started : 13 Mar, 2024 (15 days ago)

    Project: IPTC Contact Center Platform - Call Center Software Ref. #: RFP 24-02-495 Type: RFP Status: Open Open Date: Mar 13th 2024, 4:00 PM EDT Questions Due Date: Mar 25th 2024, 3:00 PM EDT Contact Information: KAROLYN RATCLIFF, kratcliff@indygo.net Close Date: Apr 8th 2024, 4:00 PM EDT Days Left: 12 Project Description:The Indianapolis Public Transportation Corporation (IPTC) is seeing proposals

    From: Indianapolis Public Transportation (Transportation)

  • Integration Technology for Real Time Crime Center

    Type : Bid Notification

    Due : 11 Apr, 2024 (in 13 days)
    Posted : 19 days ago
    Started : 08 Mar, 2024 (21 days ago)

    UNSPSC 43223203 Multimedia service center: This platform is capable of storing electronic data in various formats UNSPSC 43231501 Helpdesk or call center software: Software to enable help desk and call center applications.

    From: Peoria (City)

  • REQUEST FOR INFORMATION - NEW CUSTOMER SERVICE CALL CENTER

    Type : Bid Notification

    Due : 19 Nov, 2018 (about 5 years ago)
    Posted : about 5 years ago
    Started : 09 Oct, 2018 (about 5 years ago)

    ) Category Request for Information Selection Method 10/9/2018 - 10/15/2018 Publication Date Solicitation Notice Type PIN#2561909CCRFI - Due: 11/19/2018 12:00 PM PIN - Due Date Attachments 1 NYC Police Pension Fund - Customer Service Call Center Description The goals and objective of the call center is to improve customer service, avoid confusion or misinformation being disseminated, and strengthen the skills and professionalism of our customer service

    From: New York City (City)

  • Automated Translation and Transcription Platform Services

    Type : Bid Notification

    Due : 12 Apr, 2023 (11 months ago)
    Posted : 12 months ago
    Started : 29 Mar, 2023 (12 months ago)

    In addition, the Platform will leverage AI-enabled apps and automated workflows for electronic discovery of unstructured electronically stored information (ESI), including dash camera, body camera, closed captioning television (CCTV), interview room, voicemails, call center data and other audio/video evidence possible and allowing reviewers to search audio and video files for keywords relevant to the case.

    From: Federal Government (Federal)

  • Technology Platform & Service Center for GA Access

    Type : Bid Notification

    Due : 14 Dec, 2021 (about 2 years ago)
    Posted : about 2 years ago
    Started : 23 Nov, 2021 (about 2 years ago)

    Office of Insurance and Safety Fire Commissioner in conjunction with Georgia Access is seeking a single qualified Offeror to provide, implement, operate, and maintain an integrated technology-based health insurance Georgia Access technology platform and associated service center, including mailroom services and call center to support the Office of Insurance and Safety Fire Commissioner anticipated operation as a Georgia Access platform.

    From: Georgia (State)

  • Demand Responsive (“Flex”) Services; Technology Platform

    Type : Bid Notification

    Due : 05 Feb, 2019 (about 5 years ago)
    Posted : about 5 years ago
    Started : 29 Jan, 2019 (about 5 years ago)

    Scope of Work:The District launched a pilot on-demand transit service called AC Transit Flex, which enables customers to book trips from selected bus stops using any internet mobile or desktop device, the District’ custom service call center or in person at scheduled departure times at the Union City and Castro Valley BART stations.

    From: Alameda (Transportation)

  • Grant Restaurant Platform, Software as a Service (SaaS) and Call Center Support for the American Rescue Plan

    Type : Bid Notification

    Due : 11 Jun, 2021 (about 2 years ago)
    Posted : about 2 years ago
    Started : 12 May, 2021 (about 2 years ago)

    In accordance with FAR 6.305(a), this is a Justification for Other than Full and Open Competition for the U.S. Small Business Administration requirement entitled, "Grant Restaurant Platform, Software as a Service (SaaS) and Call Center Support for the American Rescue Plan." See attachment entitled, "73351021C0004 JOFOC Redacted," for additional details.

    From: Federal Government (Federal)