Search results for: power delivery call center

SummaryPasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, and citizen requests and complaints. The Center will handle both inbound and outbound calls specifically for outage reporting and outage related callback functions with the ability to add custom notifications concerning status of outage.2.

TitleCall/Contact Center ServicesIDBPM035353Alternate IDLot #1Round #5StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope (Multi-Step)IFB: Invitation for Bid IFB: Invitation for Bid (w/ Min Quals)Price

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CALL CENTER Solicitation ID/Procurement Identifier: 19AQMM19C0111 Ultimate Completion Date: Mon Sep 23 17:00:00 GMT 2024

POWER MANAGEMENT PM SERVICES Solicitation ID/Procurement Identifier: 36C25620C0152 Ultimate Completion Date: Sun Aug 31 17:00:00 GMT 2025

CALL CENTER SUPPORT Solicitation ID/Procurement Identifier: 15JA05-20-R-00000043 Ultimate Completion Date: Mon Mar 31 17:00:00 GMT 2025

MAIL CENTER SUPPORT SERVICES Solicitation ID/Procurement Identifier: 47QSMA19D08NT Ultimate Completion Date: Sat Jan 31 18:00:00 GMT 2026