QUALITY ASSURANCE MONITORING (QAM) AT MEDICARE ADMINISTRATIVE CONTRACTOR (MAC) PROVIDER CONTACT CENTERS (PCCS) Solicitation ID/Procurement Identifier: 75FCMC20C0018 Ultimate Completion Date: Fri Jun 30 17:00:00 GMT 2023
The proposed action is to modify the VA Claims Processing and Customer Services Indefinite Delivery Indefinite Quantity (IDIQ) contract 36C79119D0007 (contractor Signature Choice, LLC) to increase the ceiling value to secure performance for the remaining four months of the final period of performance.See attached document: JandA_36C79119D0007_VA Claims_HCASigned.
TitleCall/Contact Center ServicesIDBPM035353Alternate IDLot #1Round #2StatusOpen[imp]OpenClosedResponses OpenedApprovedDraftDue / Close Date (EST)Due / Close Date (EST)Solicitation TypeRFP: Double Envelope ProposalPublic NoticePORFPRequest for Information & PricingRequest for InformationRequest for QuoteTechnical Envelope (Multi-Step)RFR - CATS SpecificFinancial Envelope (Multi-Step)IFB: Invitation for Bid IFB: Invitation for Bid (w/ Min Quals)Price
It is the bidder's sole responsibility to contact State Center Community College District online bid management provider for assistance with PlanetBids issues/questions at 818-992-1771, to resolve any technical issues related to electronic bidding, including (but not limited to) registering as a vendor, updating passwords, updating profiles, uploading/downloading documents, submitting an electronic Proposal, and for the stability of their internet
It is the bidder's sole responsibility to contact State Center Community College District online bid management provider for assistance with PlanetBids issues/questions at 818-992-1771, to resolve any technical issues related to electronic bidding, including (but not limited to) registering as a vendor, updating passwords, updating profiles, uploading/downloading documents, submitting an electronic Proposal, and for the stability of their internet
I protocol to connect to the CS 1000ECall Management Software-Nortel Contact Center Manager 6.0Maintenance Provider - AvayaProvides Dial Tone to PBX switch- Verizonb Call Trunking - LE does not trunk calls to specific agent skills, but may in the future.
