While this RFI is not linked to a specific commercial cloud procurement, it will help influence the service level agreements of future Federal Government acquisitions.
DocumentsAppendix C Small Business Subcontracting Plan Final.pdfAppendix B – Project Milestones and Deliverables Final.pdfAppendix E State Corporation Commission Form Final.pdfVirginia Works Technology Hub RFP Final.pdfAppendix F Supplier Exceptions to Agency Contract Final.docxAppendix M Lobbying-Certification-2019-06-12 (5 Final).pdfAppendix A Service Level Agreements Final.pdfAttachment A to Standard Form 1-003 for ECOS Assessment V13 Final.xlsxAppendix
Specified military and commercial specifications and standards are essential to identify technical and safety requirements to support tools and parts procurement, ensure material conformance, respond to contractors’ requests for technical clarifications, support Service Level Agreements (SLAs) with System Program Offices (SPOs) and Program Managers (PMs), ensure compliance with Operational Safety, Suitability, and Effectiveness (OSS&E) initiatives
Agreement Addendum .pdf Exhibit 1 License Agreement Addendum 11/10/21 Exhibit X Milestone-Deliverable-Template_WATERMARK.docx Milestone and Delivery 11/10/21 Appendix A DOC-21-006 Service Level Agreements final.docx Service Level Agreements 11/10/21 AttachmentSizeDescriptionPosted OnTypeRFP DOC-21-006 Maintenance Management System for VADOC AND DBHDS.pdf(751.58 KB)RFP DOC-21-006 Maintenance Management System11/10/21SolicitationExhibit 2
Scope of Services The vendor shall have clearly defined service level agreements (SLA) and provide incident/ticket response and resolution times. The vendor will also provide a process for the City of Grand Prairie to escalate incidents/tickets
Through this RFI, TSA seeks input from qualified vendors that are capable of providing ILS services, concepts, methods, and Service Level Agreements that would allow TSA to compete these requirements effectively, efficiently, and affordably. The information obtained through this RFI will be used in the development of a Request for Proposal (RFP) to be released in Fiscal Year 2023.
