Search results for: telephone operators

TELEPHONE OPERATORS Solicitation ID/Procurement Identifier: 36C26123Q0691 Ultimate Completion Date: Wed Sep 30 17:00:00 GMT 2026

ANSWER: Per SOW, Telephone operators will use M2550 Nortel electronic telephone attendant consoles to process incoming and outgoing telephone calls. All calls will be recorded for quality assurance to ensure they are completed in a timely, courteous and efficient manner. Abandonment rate and average speed to answer are monitored with Cisco Finesse or Jabber software.

Do not provide employees or names of individuals that are not presently employed by your firm." as it gives any incumbent with the current VA cleared telephone operators clear advantage? Answer Per 52.212-1, if you do not presently have any telephone operators, please include narrative explaining how you will find employees to staff this requirement.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

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OUT OF HOURS TELEPHONE OPERATOR SERVICES Solicitation ID/Procurement Identifier: 19GE5020R0012 Ultimate Completion Date: Sun Sep 21 17:00:00 GMT 2025

The Department of Veterans Affairs is in the process of determining the acquisition strategy for TELEPHONE OPERATOR Service for VA Palo Alto Health Care System with location in Fresno CA and San Francisco CA. Please note that this Request for Information (RFI) is for information only and does not constitute a solicitation for competitive bids/proposals and is not to be construed as a commitment by the Government.