Per FAR 8.405-6(a)(2), ICE is posting the redacted LSJ for Task Order 70CTD020FR0000159 for Telephony Operations & Maintenance (O&M).
This requirement is a brand name commercial-off-the-shelf supply solution for Air Traffic Control (ATC) Voice Communications System (VCS) telephony equipment manufacturer for provision and installation of ATC operations hotline capability to FREQUENTIS Defense, Inc.
This position is often on the front line of work efforts or issues (Tier 1 & 2) and will have the opportunity to work with other IT staff if the work efforts or issues need escalation.Your Responsibilities include Assist personnel with installation, configuration and ongoing usability of system hardware and software (computers, wireless access points, printers, monitors, video, and telephony).Offer daily operations and systems technical support to
TITLE: Telecommunications System DUE DATE: May 20, 2024 DOCUMENT LINK: Request for Proposals , Vendor Compliance Matrix , Pricing Form ADDENDA:
The proposal will include telephony functionality that supports remote branch operations through the state of Florida. The proposal will include a scaled lab environment for testing software upgrades, changes, and failover.
Consideration will be given to the vendors demonstrated ability to evolve with advancing system requirements and the call center’s ability to integrate with and support potential services going forward.YesTelephoy SolutionsThe vendor must demonstrate their ability to supply telephony solutions required for call center operations including but not limited to a telephony platform and interactive voice response (IVR) system.
COMMUNICATION EQUIPMENT AND SERVICES Solicitation ID/Procurement Identifier: 15A00021PAQA00238 Ultimate Completion Date: Sun Jun 02 17:00:00 GMT 2024
