The contract will provide services and maintenance for Uninterrupted Power Supply (UPS) system service for Eaton 9390-100-120, VRLA Sealed, 40 equipment at the Nashville VA Medical Center located at 1310 24th Avenue South Nashville, TN 37212. NAICS code: 811210 Electronic and Precision Equipment Repair and Maintenance. (SBA Size Standard 34 million).
and voltage meters, review of customer maintained records and safety review and provide a written report. 3.1.4 UPS Firmware and Software upgraded by Eaton Corporation Factory Trained Technicians every time the unit is serviced. 3.1.5 Standard 8 hour response time.3.1.6 7x 24 Customer Reliability Center Triage, Dispatch and Monitoring4.1 Contractor Manpower Reporting Application (CMRA):4.1.1 The contractor shall report ALL contractor labor hours
Eaton does not train, certify, or support independent third-party service providers to deliver and service its UPS and power quality products.Software and firmware updates are protected on their internal network and not available to their customers - an Eaton CSE must install them. Software and firmware updates are protected on Eaton's internal network and not available to their customers; an Eaton CSE must install them.
The successful bidder MUST be capable of utilizing the Eaton software OR SIMILAR for every troubleshoot or inspection of our UPS units.
The successful bidder MUST be capable of utilizing the Eaton software OR EQUAL for every troubleshoot or inspection of our UPS units.
Only Eaton and its authorized sellers can supply the required replacement batteries and service guaranteeing that the components will be fully compatible with the batteries while meeting the manufacturer's specifications. More specifically, Eaton is the only authorized provider of service support with the Eaton developed proprietary service software for 3-phase UPS products.
No Please be specific as to what equipment operates on Eaton UPS software and would require upgrades as part of the service and maintenance requirements? (Item 8, Factor 1, Evaluation of Quotes) nothing on this tri-annual uses Eaton UPS software Please be specific at to the VA s responsibility for the cost of any software upgrades? There are no software upgrades on this equipment.
