Virtual assistant: Chatbot platform 0000262168 Melissa Corriveau 9703396381 melissa.corriveau@aims.edu PU.AC.USA.519005.C10135651 United States, Colorado, Weld County
Objective The City of Ann Arbor seeks to obtain a chatbot solution to achieve the following outcomes: • Improved consistency and accuracy when responding to customer questions. • Improved access to information on a2gov.org. • Reduced staff time spent responding to customer questions. 2. Requirements A. Needs to be scalable and omnichannel. B. Needs to have the capability to be embedded on the City’s website. C.
MCSC is seeking capable sources for the procurement for an artificial intelligence chatbot program that can receive requests, parse requests, and output textual responses. This RFI is seeking information in specific areas to shape the direction of the program.
