Student Contact Center Services

expired opportunity(Expired)
From: Cedar Valley College(Higher Education)
RFP-2021-148

Basic Details

started - 15 Nov, 2021 (about 2 years ago)

Start Date

15 Nov, 2021 (about 2 years ago)
due - 05 Jan, 2022 (about 2 years ago)

Due Date

05 Jan, 2022 (about 2 years ago)
Bid Notification

Type

Bid Notification
RFP-2021-148

Identifier

RFP-2021-148
Cedar Valley College

Customer / Agency

Cedar Valley College
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Student Contact Center Services Dallas College intends to secure a contract for comprehensive Student Contact Center Services that addresses the deficiencies of the current call center environment. 09 December 2021 Open 11/15/2021 12:00 AM CST Type Request for Proposal Close 1/5/2022 2:00 PM CST Number RFP-2021-148 Currency US Dollar Sealed Until 1/5/2022 2:00 PM CST 09 December 2021 Contacts Claudia Reyna creyna@dcccd.edu Phone +1 972-860-7773 09 December 2021 Commodity Codes Commodity Code Description 906.25 CONSULTING SERVICES 920.07 SOFTWARE AS A SVC (SAAS) 990.05 LOCAL CALLING SVC 09 December 202109 December 202109 December 202109 December 202109 December 202109 December 202109 December 202109 December 2021 mailto:creyna@dcccd.edu Dallas College intends to secure a contract for comprehensive Student Contact Center Services that addresses the deficiencies of the current call
center environment. The College desires to partner with a company to provide call center agents that deliver telephone, live chat and e-mail (optional) support services to handle calls for Dallas College Student Success. Description Required to View Event Prerequisites Required to Enter Bid There are no Prerequisites added to this event. 09 December 202109 December 202109 December 202109 December 202109 December 202109 December 202109 December 2021 Buyer Attachments 1. RFP-2021-148 Student Contact Center Services.docx 2. RFP-2021-148 Response Workbook.xlsx 3. RFP-2021-148 Addendum 1.docx 09 December 202109 December 202109 December 202109 December 202109 December 202109 December 2021 https://s3.amazonaws.com/solutions-selectsite-documents/Sourcingevent/1034207-1163745579RFP-2021-148%20Student%20Contact%20Center%20Services.docx?AWSAccessKeyId=AKIAJ5HNJE5DFBZ5ONSA&Expires=1702157644&Signature=tEsAdX0FGdbhB3V%2FrYHgFTT5jSc%3D https://s3.amazonaws.com/solutions-selectsite-documents/Sourcingevent/1034207-1163745906RFP-2021-148%20Response%20Workbook.xlsx?AWSAccessKeyId=AKIAJ5HNJE5DFBZ5ONSA&Expires=1702157644&Signature=VAy6FfsTvsixRP9KuBsguOLGOas%3D https://s3.amazonaws.com/solutions-selectsite-documents/Sourcingevent/1034207-1175058010RFP-2021-148%20Addendum%201.docx?AWSAccessKeyId=AKIAJ5HNJE5DFBZ5ONSA&Expires=1702157644&Signature=uorV%2Fkry8xSDp4xGJ24NmnDrAXg%3D Questions Required Questions Group 1: Instructions: 1.1 By entering your name in the field provided you are accepting the terms of this proposal. You agree that your typed name will serve as your electronic digital signature. 1.2 Did you make sure that all of your attachments were attached correctly? If not please attach all documents and afterwards make sure to hit the submit button at the bottom of submittal page. If you do not hit submit, purchasing will not receive attachments in Jaggaer. Therefore your proposal/qualifications will be considered nonresponsive. 09 December 202109 December 202109 December 202109 December 202109 December 2021 Product Line Items Product Line Items There are no Items added to this event. 09 December 202109 December 202109 December 202109 December 2021 Service Line Items Service Line Items There are no Items added to this event. 09 December 202109 December 202109 December 2021

3030 N Dallas Ave, Lancaster, TX 75134,USALocation

Address: 3030 N Dallas Ave, Lancaster, TX 75134,USA

Country : United StatesState : Texas

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