MassDOT RFR RMV Contact Center Support Solution

InformationBid Number:BD-23-1030-CPO1-CPO1-86262Description:MassDOT RFR RMV Contact Center Support SolutionBid Opening Date:06/05/2023 03:00:00 PMPurchaser:John BianchiOrganization:Department of TransportationDepartment:CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICERLocation:CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICERFiscal Year:23Type Code:NS - Non-Statewide SolicitationAllow Electronic Quote:YesAlternate Id: Required Date:Available Date : 03/24/2023 04:21:49 PMInfo Contact:john.cadorette@dot.state.ma.usBid Type:OPENInformal Bid Flag:NoPurchase Method:Open Market Pre Bid Conference:Bulletin Desc:Ship-to Address:Chief Financial Office Unit 10 Park Plaza Boston, MA 02116 US Email: Noname@state.ma.us Phone: (999)999-9999Bill-to Address:Chief Financial Office Unit 10 Park Plaza Boston, MA 02116 US Email: Noname@state.ma.us Phone: (999)999-9999Print Format:File Attachments: MASSDOT RMV CONTACT CENTER SUPPORT SERVICES WTO NOTICE.docxForm Attachments:Required Quote Attachments SBPP (Small Business Purchasing Program) Eligible?:NOSee SBPP requirements and exceptions at www.mass.gov/sbpp : Item Information Item # 1: ( 83-11-15-07-0000 ) The MA RMV is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct RMVRMV services alongside our current RMV Contact Center operations. The RMV-selected vendor would, in addition to providing other services, act as information and account management support for RMV customers. U N S P S C Code: 83-11-15 Local and long distance telephone communications 83-11-15-07 Call centre bureau services 83-11-15-07-0000 Call centre bureau services QtyUnit CostUOMTotal Discount Amt.Tax RateTax AmountTotal Cost1.0 EA - Each