CONTACT CENTER SERVICES

Bid Details CONTACT CENTER SERVICES Active Browse Awarded Bids Download Bid Package Bid Details Agency Name Broward College Bid Writer Orlando Aponte Bid ID ITN-2023-055-TP-0-2023/OA Bid Type ITN - Invitation to Negotiate Broadcast Date 08/14/2023 8:30 AM Eastern Fiscal Year 2023 Due Date 10/02/2023 2:30 PM Eastern Bid Status Text None Additional Registration (NEW) NONE Scope of Work To provide a Contact Center as-a-Service solution using state-of-the-art cloud-based technology, while meeting key performance metrics that guarantee an exceptional level of service quality. Documents Download all documents Filename Type Date Modified Status Addendum 1 - ITN-2023-055-TP Addendum Sep 8, 2023 Complete ITN-2023-055-TP - Contact Center Services Bid Document / Specifications Aug 11, 2023 Complete Attachment N - Accountability KPI - ITN-2023-055-TP Attachment Aug 11, 2023 Complete Attachment M - Features Checklist - ITN-2023-055-TP Attachment Aug 11, 2023 Complete Attachment L - Questionnaire - ITN-2023-055-TP Attachment Aug 11, 2023 Complete Attachment K - FFPA - ITN-2023-055-TP Attachment Aug 11, 2023 Complete Attachment J - PESF - ITN-2023-055-TP Attachment Aug 11, 2023 Complete Attachment B - Price Response Form - ITN-2023-055-TP Attachment Aug 11, 2023 Complete Distribution Info Bid Bond None Plan (blueprint) None eBidding Yes Distributed By DemandStar Distribution Method Download Distribution Options Bid has no blueprints associated with it Distribution Notes None Publications View Legal Ad Pre-Bid Conference NON-MANDATORY Tuesday, August 22, 2023 - 9:00 a.m. ET Virtual Solicitation Conference as specified in SECTION 2.9 of the solicitation document. Commodity Codes [001-958-89] Telecommunications Management Services [007-915-20] Call Center Services [007-915-22] Communications Marketing