D--Amendment for RFQ: 36C25718Q0738 Fisher House Cable and Wireless Service Statement of Work Change Questions And Answers

The purpose of this Amendment to Solicitation 36C25718Q0738 is to update the Statement of Work and to respond to questions submitted by potential offerors. Quotes must be received no later than Tuesday, May 22, 2018 8:00am CST. Email your quote to Victoria.Rone3@va.gov. The subject line must specify 36C25718Q0738 Cable and Internet Services. There will be no automated email notification of receipt of quotes. All quotes received without requested documentation will not be considered. Quote should be broken down as follows: ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 Cable and Internet Services Contract Period: Base POP Begin: 05-29-2018 POP End: 05-28-2019 12.00 MO $ $ 1001 Cable and Internet Services Contract Period: Option Year 1 POP Begin: 05-29-2019 POP End: 05-28-2020 12.00 MO $ $ 2001 Cable and Internet Services Contract Period: Option Year 2 POP Begin: 05-29-2020 POP End: 05-28-2021

12.00 MO $ $ 3001 Cable and Internet Services Contract Period: Option Year 3 POP Begin: 05-29-2021 POP End: 05-28-2022 12.00 MO $ $ 4001 Cable and Internet Services Contract Period: Option Year 4 POP Begin: 05-29-2022 POP End: 05-28-2023 12.00 MO $ $ GRAND TOTAL $ _______________________ REVISED STATEMENT OF WORK INTRODUCTION The Fisher House (FH) is approximately 16,800 square feet and is designed to provide housing to accommodate 21 families. Veterans undergoing treatment within the VA North Texas Health Care System (VANTXHCS) have priority for their families in the house. The FH has 23 full baths and a half bath in communal areas of the house. The two-story structure has two staircases and an elevator for access to the second floor. Additional communal areas are a kitchen, dining room, library/living room, a family room, patio, media room and a laundry room. Finally, a manager s office is inside as well as a large garage and storage room. Fisher House families would benefit from being able to remain in contact with their family members at home, travel accommodations, colleges, schools and with their employers during their stay at the Fisher House. Fisher House families would enjoy the ability to watch quality television after a long day at the medical center. The best way to describe this information is to imagine that you were the one in the house and what you would like to have done for Also, since the house was a donation, try and imagine those donating the house, Zachary and Elizabeth Fisher, coming home in the evening to their home. REQUIREMENT(s) The contractor shall provide wireless internet and cable television services for the Fisher House building and the Fisher House media room located at 4500 S. Lancaster Road. The contractor shall provide recurring monthly services that provides a 100/20 Mbps connection to the Internet and TV programing at the Fisher House. The Fisher House will need wireless access points to cover, 16,800 square feet. The contractor shall provide secured wireless access throughout the house. The contractor shall provide an internet business class service with a 100 Mbps down connection. This is a monthly recurring service. This service is to accommodate all facility computers, laptops, blackberry, tablets, cell phones, TV Monitors and WI-FI signals. The contractor shall provide Dedicated Internet Access Service (DIAS) with speeds of 100 Mbps downstream/20 Mbps upstream. This service will allow access to the World Wide Web (www). DELIVERABLES Provide an open 100 Mbps ISP connection to the Internet throughout the Fisher House. Provide digital cable services to all the televisions in the Fisher House. THE PERIOD OF PERFORMANCE Base Year with (4) one-year option renewal periods. Base: May 29, 2018 May 28, 2019 Option Year One: May 29, 2019 May 28, 2020 Option Year Two: May 29, 2020 May 28, 2021 Option Year Three: May 29, 2021 May 28, 2022 Option Year Four: May 29, 2022 May 28, 2023 PLACE OF PERFORMANCE Department of Veterans Affairs Dallas VAMC Fisher House and Fisher House Media Room 4500 S. Lancaster Rd. Dallas, TX 75216 United States HOURS OF OPERATION Fisher House normal duty hours are from 8:00am 8:00pm Sunday, through Saturday, including Federal holidays. Contractor access will be provided during this time period. CONTRACTOR PERSONNEL The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this Statement of Work. The Contractor shall maintain the personnel, organization and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. GOVERNMENT BADGES The Contracting Officer Representative (COR) or VAMC Representative will coordinate the issuance of required access badges to Contractor personnel. Contractor personnel shall wear laminated identification badges provided by the Government always when performing. Badges shall be worn on the outer garment, attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard. Government issued identification badge remains the property of the Government and shall be returned to the issuing office or other designated Government personnel upon transfer of Contractor employees from the contract. CONTRACTOR BADGES: NOT APPLICABLE All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public or Congress that they are Government officials. They must also ensure that all documents or reports produced by Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. SAFETY/SECURITY REQUIREMENTS The Contractor shall comply with all applicable federal, state and local laws and ensure performance is secure while protecting material, equipment, and actor supplies from damage and loss. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract. All information generated in performance of this contract becomes property of the Government and must be surrendered upon request and/or completion of the contract. The Contractor must protect against the destruction and/or misplacement of all information produced under this contract, unless directed under local policy to destroy. This includes both hard and soft copies of data. The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the COR. STANDARDS OF CONDUCT CONDUCT OF PERSONNEL Contractor personnel shall conduct themselves in a professional manner (i.e. timeliness, communication; spoken and written etc.). The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, a suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. The hospital director or designated representative has the authority to bar individuals from the Government facility. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement. The Government shall not reimburse the Contractor for travel and other expenses associated with the removal of personnel. Contractor personnel are not authorized to carry or possess personal weapons to include, but not limited to, firearms and knives with a blade length in excess of three inches, while assigned under this contract. CONTRACTORS ATTIRE AND APPEARANCE: Contractor personnel shall present a professional appearance commensurate with standards delineated for Government civilian personnel acting in similar capacities. The Government reserves the right to review Contractor personnel qualifications. Upon request, resumes shall be provided to the Contracting Officer prior to clearance approval, for review and acceptance by the COR. The intent is verification purpose and not for the Government to become the hiring authority. TRAVEL: NOT APPLICABLE PERSONNEL QUALIFICATIONS The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. The work history of each contractor employee must contain experience directly related to the task and functions he/she is intended to perform under this contract. The Government reserves the right, during the life of the resulting contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review resumes of contractor personnel proposed to be assigned. Personnel assigned to, or utilized by, the Contractor in performance of work shall be fully capable of performing the requirements contained in the PWS in an efficient, reliable, and professional manner. The normal manner of dress is business casual. EQUIPMENT MAINTENANCES AND STORAGE The Contractor equipment will not be stored in the Fisher House IT closet. The equipment will be repaired by the contractor and not by IT. The equipment may be stored in the Mangers office if needed. CONTACTOR FURNISHED ITEMS/ SUPPLIES AND SERVICES The contractor shall furnish the supplies and equipment to install wireless internet and high definition digital cable television services throughout the Fisher House. QASP The QASP and its performance objectives are as follows: PWS Para. Performance Objective Performance Standard Acceptable Quality Level Surveillance Method Compliance Contractor shall provide a 100 Mbps connection to the internet. Business class service & uptime shall be at a maximum of 99%. Business class service & uptime shall be at a minimum of 95%. Random inspection conducted by the COR and/or customer comment. Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL. The Contractor will have five workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance RECORDS MANAGEMENT The following standard Items relate to records generated in executing this contract: Citations to pertinent laws, codes and regulations such as 44 U.S.C. Chapter 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract. The Government Agency owns the rights to all data/records produced as part of this contract. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under or relating to this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information. Wage and Determinations: These services are subject to the Service Contract Act and the following Wage and Determinations are applicable: WD 15-5228 (Rev.-3) was first posted on www.wdol.gov on 08/08/2017 State: Texas Area Texas Counties of Collin, Dallas, Denton, Ellis, Hunt, Kaufman, Rockwall QUESTIONS AND ANSWERS Question 1: Is there an understanding that we provide a Tech 30/40 hr. per week to maintain for each year? Question 1 Response: A technician should be available to respond to service request within a 24-hour period. Question 2: Do you want us to de-install the old cable in place for the old WAP? Question 2 Response: No, the current cable will support this installation. Question 3: Do you have a list of or want special channels? (HBO, ESPN etc.) Question 3 Response: We want the standard business package that includes: Cable: ESPN, ESPN2 ESPN Classic, and ESPN University; FOX News & FOX Sports; CNN, CNBC, Weather Channel, NFL Network, Golf Channel, AMC, ABC Family, Fox Movie Channel, Lifetime, Lifetime Movie Network, USA, TNT, TBS, FX, BET, A&E, Discover Channel, Learning Channel, Animal Planet, National Geographic, History Channel, Science Channel, Food Network, Travel Channel, Turner Classic Movies, TV Land, SyFy Channel, Speed TV, Spike TV, Comedy Central, C-Span, and C-SpanII. Local: Local Network Channels: CW (Local KDAF), Fox (Local KDFW), ABC (Local WFAA), CBS (Local KTVT), NBC (Local KXAS), Univision (Local KUVN), MNT (Local KDFI), IND (Local KTXA), PBS (KERA) and TBN. Question 4: Is all COAX to TV connections operational? Question 4 Response: Yes, all the COAX TV connections are operational Question 5: Do we need to troubleshoot and repair COAX TV connections? Question 5: Response: If there are connectors that need repair or are not transmitting signal, yes, we would like the repairs done as needed. Question 6: How many TVs will be supported by the network? If an amount is unknown, how many rooms are in the fisher house design and the meeting building requiring services? Question 6: Response: 21 TV in the bedroom suites 1 TV in the Program Office 1 TV in the Family room 1 TV in the Theater/ Media room    There is a total of 24 Televisions that will require service