Managed Datacenter Services and Operations: Co-Lo

STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo TABLE OF CONTENTS Page 3 of 117 Contents SECTION 1: OVERVIEW AND SCHEDULE OF EVENTS ..............................................................................6 1.1. Executive Summary ....................................................................................................................6 1.2. Schedule of Events .....................................................................................................................7 SECTION 2: PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS ........................9 Proposal Submission...................................................................................................................9 Physical Proposals ......................................................................................................................9 Electronic Proposals

...................................................................................................................9 Number of Proposals ................................................................................................................10 Vendor Inquiries .......................................................................................................................10 Restriction of Contact with Agency Employees .......................................................................11 Validity of Proposal ..................................................................................................................11 SECTION 3: PROPOSAL ORGANIZATION, CONTENT, AND REQUIRED ITEMS ..................................12 3.1 Proposal Organization ...................................................................................................................................12 3.1.1. Cover Page ................................................................................................................................12 3.1.2. Transmittal Form Letter ............................................................................................................12 3.1.3. Table of Contents......................................................................................................................15 3.1.4. Section I: Executive Summary ................................................................................................15 3.1.5. Section II: Glossary of Terms and Abbreviations ...................................................................15 3.1.6. Section III: Responses to System Requirements and Deliverables .........................................15 3.1.7. Section IV: Narrative Responses .............................................................................................15 3.1.8. Section V: Corporate Qualifications ........................................................................................15 3.1.9. Section VI: Qualifications of Key Vendor Staff ......................................................................15 3.1.10. Section VII: Price Proposal .....................................................................................................15 3.1.11. Section VIII: Vendor Attachments ..........................................................................................15 SECTION 4: EVALUATION OF PROPOSALS...........................................................................................17 4.1 Criteria for Evaluation and Scoring ..........................................................................................17 4.2 Scoring Detail ...........................................................................................................................17 4.3 Planned Evaluations .................................................................................................................19 4.4 No Best and Final Offer ............................................................................................................20 4.5 Rights of the Agency in Accepting and Evaluating Proposals .................................................20 SECTION 5: TERMS AND CONDITIONS RELATED TO THE RFP PROCESS .....................................21 5.1 RFP Addendum ........................................................................................................................21 STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo TABLE OF CONTENTS Page 4 of 117 5.2 Non-Collusion ..........................................................................................................................21 5.3 Property of the State .................................................................................................................21 5.4 Confidentiality of a Proposal ....................................................................................................21 5.5 Public Disclosure ......................................................................................................................21 5.6 Electronic Posting of Resulting Contract .................................................................................23 5.7 Non-Commitment .....................................................................................................................23 5.8 Proposal Preparation Cost ........................................................................................................23 5.9 Ethical Requirements ................................................................................................................23 5.10 Debarment ................................................................................................................................23 5.11 Challenges on Form or Process of the RFP ..............................................................................23 SECTION 6: CONTRACT TERMS AND AWARD .....................................................................................25 6.1. Non-Exclusive Contract ...........................................................................................................25 6.2. Award .......................................................................................................................................25 6.3. Anticipated Contract Term .......................................................................................................25 6.4. Standard Contract Terms ..........................................................................................................25 6.5. Related Documents Required ...................................................................................................26 APPENDIX A: VENDOR CONFERENCE REQUIREMENTS .......................................................................27 APPENDIX B: BUSINESS / TECHNICAL REQUIREMENTS AND DELIVERABLES..............................28 B-1 Statement of Work ........................................................................................................................................28 B-2 Business and Technical Requirements .........................................................................................................29 B-2.2 Technical Requirements .............................................................................................................................31 B-2.3. Statewide Technical Requirements - Statewide Information Security Manual (SISM) Error! Bookmark not defined. B-2.4. Service Level Agreement (SLA) ..............................................................................................................33 B-3 Activity, Deliverable, or Milestone ..............................................................................................................36 B-4 Data Location ...........................................................................................................................37 B-5 Background Checks ..................................................................................................................37 APPENDIX C: TOPICS FOR MANDATORY RESPONSES..........................................................................38 ...................................................................................................................39 .................................40 ..........................................................................................................40 ..............................................................................................................41 ..................................................................................................................................42 .............................................................................................................................45 Proposed Solution Vendors Technical, Service and Project Management Experience C-2.1 Security and Protection of Data C-2.2 State Personnel and Training C-2.3. Project Execution C-2.4 Project Management STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo TABLE OF CONTENTS Page 5 of 117 .............................................................................47 .................................................................................49 APPENDIX D: STANDARDS FOR DESCRIBING VENDOR QUALIFICATIONS .....................................51 D-1. Vendor Qualifications ...............................................................................................................51 D-2. Required Information on Corporate Qualifications ..................................................................51 D-3. Team Organization and Designation of Key Vendor Staff .......................................................52 APPENDIX E: PRICING ..................................................................................................................................53 E-1. Pricing .......................................................................................................................................53 E-1.1. Activities / Deliverables / Milestones Pricing ..........................................................................53 E-1.2. Hardware Pricing ......................................................................................................................54 E-1.3. Software License Pricing ..........................................................................................................54 E-1.4. Software Operations, Maintenance and Support Pricing ..........................................................55 E-1.5. Hosting Pricing .........................................................................................................................55 E-1.6. Other Pricing.............................................................................................................................56 E-1.7. Implementation Pricing Summary ............................................................................................56 E-2. Additional Pricing Reference ...................................................................................................57 E-2.1 Vendor Staff, Resource Hours and Rates ..................................................................................................57 E-2.2 Future Vendor Rates ..................................................................................................................................57 APPENDIX F: DOIT INFRASTRUCTURE & SECURITY ............................................................................59 F-1. Technical Architecture .............................................................................................................59 F-1.1. State Network Environment .....................................................................................................59 F-1.2. Internet Access .........................................................................................................................59 F-1.3. VMware ....................................................................................................................................59 F-1.4. Oracle .......................................................................................................................................59 F-2. Future Systems Environment ....................................................................................................59 F-2.1. Security .....................................................................................................................................59 APPENDIX G: MERCHANT CARD SERVICES ............................................................................................61 G-1. PCI DSS Payment Application Data Security Standard (PA DSS) ..........................................61 APPENDIX H: TERMS AND DEFINITIONS .................................................................................................63 APPENDIX I: P-37 STATE OF NEW HAMPSHIRE GENERAL PROVISIONS AND EXHIBITS .... Error! Bookmark not defined. C-2.5 Ongoing Operations For Vendor Hosted Solution C-2.6 Ongoing Operations For State Hosted Solution STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo TABLE OF CONTENTS Page 6 of 117 Remainder of this page intentionally left blank. STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo OVERVIEW AND SCHEDULE OF EVENTS Page 7 of 117 SECTION 1: OVERVIEW AND SCHEDULE OF EVENTS Executive Summary 1.1.1. Introduction Project Overview/Justification: Modernize current Data Center Infrastructure systems and facilities for the State of New Hampshire. Goals and Objectives for Managed Datacenter Services and Operations: CoLo Infrastructure 1.1.2. Scope of Work (SOW) Overview The State of New Hampshire, Department of Information Technology (DoIT), seeks proposals for a project to migrate its data center facility. The proposal should outline plans for moving all current production systems from the headquarters to a new co-location (co-lo) data center without relocating aging or near-end- of-life hardware. The project aims to achieve the following objectives: Transition workloads to a Tier 3-capable platform. Implement a hybrid cloud architecture, utilizing distributed cloud and/or hyperconverged infrastructure. Provide on-demand capacity with a 20% reserve. Transfer production workloads from owned data centers to the new co-lo platform. Establish a metered, consumption-based server and storage platform supporting chargeback. Enable support for Containers as a Service (CaaS). Implement a consumable, scalable virtualization platform supporting Windows and Linux virtual servers, as well as database virtualization (including Oracle) with all necessary licensing. The key Success Measures & Metrics for this initiative are as listed below: Minimize risk to the businesses (agencies). Ensure systems operate as well as or better than before migration. Complete the project within budget, with a 10% contingency allowance. Maintain business impact without sacrificing schedule adherence. Develop a scorecard to track progress, identify risks, and detail risk mitigation strategies. STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo OVERVIEW AND SCHEDULE OF EVENTS Page 8 of 117 Schedule of Events The following table provides a Schedule of Events for this RFP through contract finalization and approval. The Agency reserves the right to amend this Schedule at its sole discretion and at any time through a published Addendum. SCHEDULE OF EVENTS EVENT DATE & TIME (ET) RFP Released to Vendors / Inquiry Period Begins (on or about)/ March 25, 2024 Notification to the State of the Number of Representatives Attending the Vendor Conference (Mandatory or Optional) March 29, 2024 Vendor Conference (Only Virtual) 4/8/2024 1:00 PM ET Microsoft Teams meeting Click here to join the meeting Meeting ID: 230 875 560 432 Passcode: W7k2Ms Join with a video conferencing device nhgov@m.webex.com Video Conference ID: 115 314 339 6 Alternate VTC instructions Or call in (audio only) +1 603-931-4944,,610321406# United States, Concord Phone Conference ID: 610 321 406# Vendor Inquiry Period Ends (Final Inquiries due) April 19, 2024 Final State Responses to Vendor Inquiries April 24, 2024 Final Date and Time for Proposal Submission April 26, 2024 12:00 AM ET Invitations for Oral Presentations May 3, 2024 Vendor Presentations/Discussion Sessions/Interviews (Mandatory or Optional) May 9, 2024 Estimated Date of Vendor Selection May 17, 2024 Anticipated Governor and Council Approval May 21, 2024 Anticipated Effective Contract Date June 3, 2024 https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDJlMTVmNGItNjhhNS00NzRlLThkNjYtNmMzNmNlNzMxYzc1%40thread.v2/0?context=%7b%22Tid%22%3a%22992deae9-1c4c-42c8-a310-5088af55ba74%22%2c%22Oid%22%3a%22f6ef906d-68ce-48f8-ae1e-2162aab92c95%22%7d mailto:nhgov@m.webex.com https://www.webex.com/msteams?confid=1153143396&tenantkey=nhgov&domain=m.webex.com tel:+16039314944,,610321406# STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo OVERVIEW AND SCHEDULE OF EVENTS Page 9 of 117 Remainder of this page intentionally left blank STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS Page 10 of 117 SECTION 2: PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS Proposal Submission Physical Proposals and Electronic Proposals submitted in response to this RFP must be received no later than the time and date specified in the Schedule of Events, herein. The Price Proposal must be labeled clearly and submitted separately from the Technical Proposal. Late submissions will not be accepted. Delivery of the Proposals shall be the Vendors responsibility. The time of receipt shall be considered when a Proposal has been officially documented by the Agency, in accordance with its established policies, as having been received at the location or via email as designated below. The Agency accepts no responsibility for damaged, mislabeled, or undeliverable mailed or emailed Proposals. Physical Proposals Physical Proposals must be addressed to: STATE OF NEW HAMPSHIRE Department of Information Technology Jeremy Arbour 27 Hazen Dr Concord, NH 03301 Proposals must be clearly marked as follows: STATE OF NEW HAMPSHIRE RESPONSE TO RFP: DoIT 2024-076 Managed Datacenter Services and Operations Co-Lo Physical Submissions shall include: Package 1- Technical Proposal: a. One (1) original and six (6) clearly identified copies of the Technical Proposal, including all required attachments. b. One (1) copy of the Proposal Transmittal Form Letter (described in Section 3.1.2: Transmittal Form Letter, herein) shall be signed by an official authorized to legally bind the Vendor and shall be marked ORIGINAL. Package 2 Cost Proposal: a. A separate Cost Proposal must be labeled clearly and sealed separately from the Technical Proposal. b. One (1) original and two (2) copies of the Cost Proposal, including Pricing Worksheets (as described in Appendix E), must be bound separately. Electronic Proposals Electronic Proposals must be addressed to: TO: Jeremy.a.arbour@doit.nh.gov CC: padmore.t.ayim@affiliate.doit.nh.gov mailto:Jeremy.a.arbour@doit.nh.gov mailto:padmore.t.ayim@affiliate.doit.nh.gov STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS Page 11 of 117 Proposals must be clearly marked as follows: Subject: RESPONSE TO RFP: DoIT - 2024-076 Managed Datacenter Services and Operations: Co-Lo Electronic Submissions must be submitted using the following criteria: a. Searchable PDF Format b. Files must be less than 10MB in size. Exception: If files are greater than 10MB in size, the Vendor will be required to submit their Proposal in parts. It is the Vendor's responsibility to ensure a complete Proposal is submitted. Electronic Submissions shall include: Attachment 1: Technical Proposal: a. The Technical Proposal, including all required attachments. b. One (1) copy of the Proposal Transmittal Form Letter (described in Section 3.1.2: Transmittal Form Letter, herein) shall be signed by an official authorized to legally bind the Vendor and shall be marked ORIGINAL. Attachment 2: Cost Proposal: a. The Cost Proposal must be labeled clearly and separately from the Technical Proposal. b. The Cost Proposal must include the Pricing Worksheets (as described in Appendix E). Number of Proposals Vendors are permitted to submit up to One (1) Proposal(s) each with a unique solution in response to this RFP. The original and all copies shall be bound separately, delivered in sealed containers, and permanently marked as indicated above. A Vendors disclosure or distribution of its Proposal other than to the State will be grounds for disqualification. Vendor Inquiries All inquiries concerning this RFP, including but not limited to, requests for clarifications, questions, and any changes to the RFP, shall be submitted via Email to the following RFP Point of Contact: TO: Jeremy.a.arbour@doit.nh.gov CC: padmore.t.ayim@affiliate.doit.nh.gov Inquiries must be received by the RFP Point of Contact no later than the conclusion of the Vendor Inquiry Period identified in the Schedule of Events. Inquiries received later than the conclusion of the Vendor Inquiry Period shall not be considered properly submitted and may not be considered. The State assumes mailto:Jeremy.a.arbour@doit.nh.gov mailto:padmore.t.ayim@affiliate.doit.nh.gov STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS Page 12 of 117 no liability for assuring accurate/complete Email transmission/receipt and is not required to acknowledge receipt. The Agency intends to issue official responses to properly submitted inquiries on or before the date specified in the Schedule of Events section, herein. The Agency may consolidate and/or paraphrase questions for sufficiency and clarity. Oral statements, representations, clarifications, or modifications concerning the RFP shall not be binding upon the Agency. Official responses by the Agency will be made only in writing by the process described above. The Agency will require the selected Vendor to execute a Contract using the P-37 State of New Hampshire General Provisions and any attached exhibits. To the extent that a Vendor believes that exceptions to the standard form contract will be necessary for the Vendor to enter into the Agreement, the Vendor must submit those exceptions during the Vendor Inquiry Period. Restriction of Contact with Agency Employees From the date of release of this RFP until an award is made and announced regarding the selection of a Vendor, all communication with personnel employed by or under contract with the Agency regarding this RFP is prohibited unless first approved by the RFP Points of Contact listed herein. Agency employees have been directed not to hold conferences and/or discussions concerning this RFP with any potential Contractor during the selection process, unless otherwise authorized by the RFP Point of Contact. Vendors may be disqualified for violating this restriction on communications. Validity of Proposal Proposals must be valid for one hundred and eighty (180) days following the deadline for submission of Proposals in the Schedule of Events, or until the Effective Date of any resulting Contract, whichever is later. Remainder of this page intentionally left blank STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPSAL ORGANIZATION, CONTENT AND REQUIRED ITEMS Page 13 of 117 SECTION 3: PROPOSAL ORGANIZATION, CONTENT, AND REQUIRED ITEMS 3.1 Proposal Organization Proposals should adhere to the following outline. a. Cover Page b. Transmittal Form Letter c. Table of Contents d. Section I: Executive Summary e. Section II: Glossary of Terms and Abbreviations f. Section III: Responses to Requirements and Deliverables g. Section IV: Narrative Responses h. Section V: Corporate Qualifications i. Section VI: Qualifications of Key Vendor staff j. Section VII: Price Proposal k. Section VIII: Vendor Attachments 3.1.1. Cover Page The first page of the Vendors Proposal should be a cover page containing the following text: STATE OF NEW HAMPSHIRE DoIT RESPONSE TO RFP: DoIT #2024-076 Managed Datacenter Services and Operations: Co-Lo The cover page should also include the Vendors name, contact person, contact telephone number, address, city, state, zip code, fax number, and Email address. 3.1.2. Transmittal Form Letter The Vendor must submit a signed Transmittal Form Letter with their response using the Transmittal Form Letter template provided on the following page. Any electronic alteration to the content of this Transmittal Form Letter template is prohibited. Any such changes shall result in a Proposal being rejected. STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPSAL ORGANIZATION, CONTENT AND REQUIRED ITEMS Page 14 of 117 State of New Hampshire Proposal Transmittal Form Letter Company Name: ________________________________________________________________ Address: ____________________________________ __________________________________ To: Jeremy Arbour RE: +1 603-223-5739 Jeremy.a.arbour@doit.nh.gov Proposal Invitation Name: Managed Datacenter Services and Operations: Co-Lo Proposal Number: 2024-076 Proposal Due Date and Time: 4/26/2024 12:00 AM ET To Whom It May Concern: Company Name: _________________________ hereby submits an offer to provide to the State of New Hampshire the Services indicated in Managed Datacenter Services and Operations: Co-Lo DoIT RFP# 2024-076 at the price(s) quoted in Vendor Response Section VII: Price Proposal, in complete accordance with all conditions of this RFP and all Specifications set forth in the RFP and in the P-37 State of New Hampshire General Provisions and Exhibits, identified in Appendix I. We attest to the fact that: 1. The company has reviewed and agreed to be bound by the RFP. 2. The company has not altered any of the language or other provisions contained in the RFP document. 3. The Proposal is effective for a period of 180 days from the RFP Closing Date or until the Effective Date of any resulting Contract, whichever is later. 4. The prices quoted in the Proposal were established without collusion with other vendors. 5. The Vendor has read and fully understands this RFP. Further, in accordance with RSA 21-I:11-c, the undersigned Vendor certifies that neither the Vendor nor any of its subsidiaries, affiliates or principal officers (principal officers refers to individuals with management responsibility for the entity or association): a. Has, within the past 2 years, been convicted of, or pleaded guilty to, a violation of RSA 356:2, RSA 356:4, or any state or federal law or county or municipal ordinance prohibiting specified bidding practices, or involving antitrust violations, which has not been annulled. b. Has been prohibited, either permanently or temporarily, from participating in any public works project pursuant to RSA 638:20. c. Has previously provided false, deceptive, or fraudulent information on a vendor code number application form, or any other document submitted to the state of New Hampshire, which information was not corrected as of the time of the filing a bid, proposal, or quotation. d. Is currently debarred from performing work on any project of the federal government or the government of any state. e. Has, within the past 2 years, failed to cure a default on any contract with the federal government or the government of any state. f. Is presently subject to any order of the department of labor, the department of employment security, or any other state department, agency, board, or commission, finding that the applicant is not in compliance with the requirements of the laws or rules that the department, agency, board, or commission is charged with implementing. g. Is presently subject to any sanction or penalty finally issued by the department of labor, the department of employment security, or any other state department, agency, board, or commission, which sanction or penalty has not been fully discharged or fulfilled. h. Is currently serving a sentence or is subject to a continuing or unfulfilled penalty for any crime or violation noted in this section. mailto:Jeremy.a.arbour@doit.nh.gov STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPSAL ORGANIZATION, CONTENT AND REQUIRED ITEMS Page 15 of 117 i. Has failed or neglected to advise the division of any conviction, plea of guilty, or finding relative to any crime or violation noted in this section, or of any debarment, within 30 days of such conviction, plea, finding, or debarment: or j. Has been placed on the debarred parties list described in RSA 21-I:11-c within the past year. This document shall be signed by a person who is authorized to legally obligate the responding Vendor. A signature on this document indicates that all State of New Hampshire terms and conditions are accepted by the responding Vendor and that any and all other terms and conditions submitted by the responding Vendor are null and void, even if such terms and conditions have terminology to the contrary. The responding Vendor shall also be subject to State of New Hampshire terms and conditions as stated on the reverse of the purchase order, if any. Our official point of contact is: _________________________________________________ Title: _____________________________________________________________________ Telephone: (___) ___-_______________ Email: __________________________________ Authorized Signature Printed: __________________________________________________ Authorized Signature: ________________________________________________________ STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPSAL ORGANIZATION, CONTENT AND REQUIRED ITEMS Page 16 of 117 3.1.3. Table of Contents The Vendor must provide a table of contents with corresponding page numbers relating to its Proposal. 3.1.4. Section I: Executive Summary Section I shall provide an executive summary, not to exceed two (2) pages, identifying how the Vendor satisfies the goals of this RFP. The executive summary will also provide an overview of the Vendors proposed Solution and Services highlighting those factors that they believe distinguish their Proposal. 3.1.5. Section II: Glossary of Terms and Abbreviations Section II shall provide a glossary of all terms, acronyms, and abbreviations used in the Vendors Proposal. 3.1.6. Section III: Responses to System Requirements and Deliverables Section III shall include the response tables from the Business/Technical Requirements and Deliverables Appendix. The Vendor must document the ability to meet the Business Requirements, Technical Requirements, including following the Statewide Information Security Manual (SISM), and Deliverables of this RFP. 3.1.7. Section IV: Narrative Responses Section IV solicits narrative responses describing the Software, Technical, Services and Project Management topics defined for this RFP Project. The Topic for Mandatory Responses Appendix is organized into sections, which correspond to the different aspects of the scoring process of the Proposal. Discussion of each topic must begin on a new page. 3.1.8. Section V: Corporate Qualifications Section V shall provide the corporate qualifications of the Vendor and any Subcontractors proposed to participate in the Project. Specific information to be provided is described in the Standards for Describing Vendor Qualifications Appendix. 3.1.9. Section VI: Qualifications of Key Vendor Staff Section VI shall be used to provide required information on the Vendors Key Project Staff. Specific information to be provided is described in the Standards for Describing Vendor Qualifications Appendix. 3.1.10. Section VII: Price Proposal Section VII shall include the Price Proposal, which must describe the proposed price of the Vendor Proposal based on and reflected by the inclusion of the completed tables listed in the Pricing Appendix. As outlined in Section 2: Proposal Submission, Deadline, and Location Instructions, this price proposal must be labeled clearly and sealed separately from the Technical Proposal. 3.1.11. Section VIII: Vendor Attachments Section VIII provides for extra materials as referenced in the Topic for Mandatory responses Appendix such as Product Literature, Ad Hoc/Federal Reporting, Interface Standards, Testing (For UAT Plan) and Status Meetings and Reports. STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo PROPSAL ORGANIZATION, CONTENT AND REQUIRED ITEMS Page 17 of 117 Remainder of this page intentionally left blank STATE OF NEW HAMPSHIRE DoIT 2024-076 Managed Datacenter Services and Operations: Co-Lo EVALUATION OF PROPOSALS Page 18 of 117 SECTION 4: EVALUATION OF PROPOSALS 4.1 Criteria for Evaluation and Scoring Each responsive Proposal will be evaluated and considered with regard to the Solution and Services proposed, qualifications of the Vendor and any Subcontractors, experience and qualifications of proposed candidates, and price. If the Agency determines to make an award, the Agency will begin negotiations with a Vendor based on these evaluations. Should the Agency be unable to reach agreement with the high scoring Vendor during Contract discussions, the Agency may then undertake Contract discussions with the next high scoring Vendor and so on; or the Agency may reject all Proposals, cancel this RFP, or solicit new Proposals under a new acquisition process. The Agency will use a scoring scale of one thousand (1000) Points. Points will be distributed as set forth in the table below. SCORING TABLE CATEGORIES POINTS Technical Proposal with the following potential maximum scores for each Technical Proposal category listed below: 500 Proposed Solution 225 Vendors Technical, Service and Project Management Experience 100 Vendor Company 50 Staffing Qualifications 50 FedRAMP/StateRAMP Authorization Status 75 Price Proposal Potential Maximum Points 500 TOTAL POTENTIAL MAXIMUM POINTS AWARDED one thousand (1000) The Agency will select a Vendor based upon the criteria and standards contained in this RFP and from applying the weighting in this section. Oral interviews and reference checks, to the extent they are utilized by the Agency, will be used to refine and finalize technical scores. 4.2 Scoring Detail 4.2.1 Scoring of the Proposed Solution The Vendors Proposed Solution will be allocated a maximum score of 225 Points. The main purpose of this section is to measure how well the Solution meets the business needs of the Agency. 4