Accounts Receivable Services

Solicitation no. 75H71324Q00040 is hereby amended to add ATTACHMENT 6 - Q-A 75H71324Q00040 and to announce a virtual conference to discuss the requirement and answer any further questions. The virtual conference will begin at 1:00pm PDT on Tuesday April 2, 2024. A link to the conference has been added to this solicitation and the meeting details are provided below. Additionally, the first paragraph under Evaluation Factor 2: Demonstrated Prior Experience has been amended to reflect that the correct number of topics included under this evaluation factor is five (5) topics.Meeting ID: 217 173 286 67Passcode: PMTGpqDial-in by phone+1 301-228-0167 United States, Silver Spring+1 505-456-4658 United States, AlbuquerquePhone conference ID: 698 017 185#This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation;

proposals are being requested and a written solicitation will not be issued.Solicitation no. 75H71324Q00040 has been issued as a Request For Quotation for a firm fixed price commercial services contract for Accounts Receivable Services. See the attached Statement of Work for a description of the services to be provided. The performance period is from April 15, 2024 through April 14, 2025 (start date is an estimate of time of award). The performance period includes a one-year Base and 4 one-year options.The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2024-03 dated 2/23/2024. The provision at 52.212-1, Instructions to Offerors – Commercial, applies to this acquisition. The provision at 52.212-2, Evaluation – Commercial Items, applies to this acquisition. The following factors shall be used to evaluate offers: price and past performance. Offerors are advised to submit a completed copy of the provision at 52.212-3, Offeror Representations and Certifications – Commercial Items, with its offer. The clause at 52.212-4, Contract Terms and Conditions – Commercial Items, applies to this acquisition. The clause at 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders – Commercial Items, applies to this acquisition and these clauses:FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://www.acquisition.gov.52.203-6, Restrictions on Subcontractor Sales to the Government (June 2020), with Alternate I (Oct 1995)52.203-17, Contractor Employee Whistleblower Rights (Nov 2023)52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017)52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jun 2020)52.204-13, System for Award Management Maintenance (Oct 2018)52.204-18, Commercial and Government Entity Code Maintenance (Aug 2020)52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (Jul 2018)52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment (Aug 2019)52.204-27, Prohibition on a Byte Dance Covered Application (Jun 2023)52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Nov 202152.219-6, Notice of Total Small Business Set-Aside (Nov 2020)52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018)52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2022)52.222-3, Convict Labor (June 2003)52.222-21, Prohibition of Segregated Facilities (Apr 2015)52.222-26, Equal Opportunity (Sept 2016)52.222-35, Equal Opportunity for Veterans (Jun 2020)52.222-36, Equal Opportunity for Workers with Disabilities (Jun 2020)52.222-37, Employment Reports on Veterans (Jun 2020)52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010)52.222-41, Service Contract Labor Standards (Aug 2018)52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014)Employee Class - 01010 Accounting ClerkMonetary Wage-Fringe Benefits - GS-06 / $22.74 - Retirement, Paid Sick Leave, Health & Welfare, Vacation, Holidays52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts (Aug 2018)52.222-50, Combating Trafficking in Persons (Nov 2021)52.222-55, Minimum Wages for Contractor Workers Under Executive Order 14026 (Jan 2022)52.222-62, Paid Sick Leave Under Executive Order 13706 (Jan 2022)52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Jun 2020)52.224-3, Privacy Training (Jan 2017)52.225-13, Restrictions on Certain Foreign Purchases (Feb 2021)52.232-33, Payment by Electronic Funds Transfer-System for Award Management (Jul 2013)52.233-3, Protest After Award (Aug 1996)52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004)52.239-1, Privacy or Security Safeguards (Aug 1996)FAR 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011) (a)The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201. (b)The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government: (1)When no longer needed for contract performance. (2)Upon completion of the Contractor employee's employment. (3)Upon contract completion or termination. (c)The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements. (d)The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the subcontractor's employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.DEPARTMENT OF HEALTH AND HUMAN SERVICES ACQUISITION REGULATION (HHSAR) (48 CFR CHAPTER 3) CLAUSES: 352.224-70, Privacy Act (Dec 2015), 352.239-73, Electronic and Information Technology Accessibility Notice (Dec 2015), 352.239-74, Electronic and Information Technology Accessibility (Dec 2015), 352.237-71 Crime Control Act of 1990-Reporting of Child Abuse (Dec 2015) (a)Public Law 101-647, also known as the Crime Control Act of 1990 (Act), imposes responsibilities on certain individuals who, while engaged in a professional capacity or activity, as defined in the Act, on Federal land or in a federally-operated (or contracted) facility, learn of facts that give the individual reason to suspect that a child has suffered an incident of child abuse. (b) The Act designates "covered professionals" as those persons engaged in professions and activities in eight different categories including, but not limited to, teachers, social workers, physicians, dentists, medical residents or interns, hospital personnel and administrators, nurses, health care practitioners, chiropractors, osteopaths, pharmacists, optometrists, podiatrists, emergency medical technicians, ambulance drivers, alcohol or drug treatment personnel, psychologists, psychiatrists, mental health professionals, child care workers and administrators, and commercial film and photo processors. The Act defines the term "child abuse' as the physical or mental injury, sexual abuse or exploitation, or negligent treatment of a child. (c) Accordingly, any person engaged in a covered profession or activity under an HHS contract or subcontract, regardless of the purpose of the contract or subcontract, shall immediately report a suspected child abuse incident in accordance with the provisions of the Act. If a child is suspected of being harmed, the appropriate State Child Abuse Hotline, local child protective services (CPS), or law enforcement agency shall be contacted. For more information about where and how to file a report, the Childhelp USA, National Child Abuse Hotline (1-800-4-A-CHILD) shall be called. Any covered professional failing to make a timely report of such incident shall be guilty of a Class B misdemeanor. (d) By acceptance of this contract or order, the Contractor agrees to comply with the requirements of the Act. The Act also applies to all applicable subcontracts awarded under this contract. Accordingly, the Contractor shall ensure that each of its employees, and any subcontractor staff, is made aware of, understands, and complies with the provisions of the Act. 352.237-72 Crime Control Act of 1990-Requirement for Background Checks (Dec 2015) (a) Public Law 101-647, also known as the Crime Control Act of 1990 (Act), requires that all individuals involved with the provision of child care services to children under the age of 18 undergo a criminal background check. "Child care services" include, but are not limited to, social services, health and mental health care, child (day) care, education (whether or not directly involved in teaching), and rehabilitative programs. Any conviction for a sex crime, an offense involving a child victim, or a drug felony, may be grounds for denying employment or for dismissal of an employee providing any of the services listed above. (b) The Contracting Officer will provide the necessary information to the Contractor regarding the process for obtaining the background check. The Contractor may hire a staff person provisionally prior to the completion of a background check, if at all times prior to the receipt of the background check during which children are in the care of the newly-hired person, the person is within the sight and under the supervision of a previously investigated staff person. (c) By acceptance of this contract or order, the Contractor agrees to comply with the requirements of the Act. The Act also applies to all applicable subcontracts awarded under this contract. Accordingly, the Contractor shall ensure that each of its employees, and any subcontractor staff, is made aware of, understands, and complies with the provisions of the Act.FAR 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (Feb 1998)This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this address: http://www.acquisition.gov.52.204-7, System for Award Management (Oct 2018)52.204-16, Commercial and Government Entity Code Reporting (Aug 2020)52.204-24, Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Nov 2021)HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) The Indian Health Service (IHS) is required to comply with HIPAA in the provision of health care to IHS patients. HIPAA was implemented by the U.S. Department of Health and Human Services, Office of Civil Rights, under the Code of Federal Regulations, Part 160 and 164. Accordingly, all health care providers, including contracted health care providers are required to comply with HIPAA requirements (Full text will be furnished upon request).This requirement is set-aside for Indian Small Business Economic Enterprise (ISBEE). The NAICS code is 561440 and the small business size standard is $19,500,000.ATTACHMENTS:ATTACHMENT 1 – SCHEDULE OF ITEMSATTACHMENT 2 – STATEMENT OF WORKATTACHMENT 3 – BUSINESS ASSOCIATE AGREEMENTATTACHMENT 4 – WAGE DETERMINATIONATTACHMENT 5 – IHS IEE REPRESENTATION FORMQUOTATION INSTRUCTIONS:The Government intends to award a contract to the responsible Quoter whose quote represents the best value to the Government. The basis for award will be best value to the Government, considering all evaluation factors. The Government will make an award to the responsible Quoter, whose quote is most advantageous to the Government, price and other factors considered. Accordingly, since it may be in the best interest of the Government to consider award to other than the lowest priced Offeror or other than the highest technically rated Offeror, the Government will use a best value approach. Evaluations will be based solely on the materials included in the quote. Therefore, the Respondent's initial Quote should contain the best terms. After receipt of quotes, the Government will conduct an evaluation. However, during the evaluation process, the Government may, solely at its discretion, communicate with a Quoter for clarification purposes. At any time prior to award, including upon receipt of quotes, the Government may exclude a quote from further consideration for any material failure to follow instructions. Factor One (1) Price and Factor Two (2) Demonstrated Prior Experience.Evaluation Factor 1: Price.Respondent shall remit a copy of ATTACHMENT 1. Price quotation shall include all necessary supervision, management, labor, transportation, equipment, materials, shipping, any other direct incidentals costs, overhead and profit.Evaluation Factor 2: Demonstrated Prior Experience.The Government will assess its level of confidence that the contractor will successfully perform the requirements based on the Quoter's demonstrated experience provided in response to the questions identified below. The Quoter shall submit a written submission, totaling no more than 3 pages, detailing their experience by addressing each of the five topics provided in this section. The Quoter shall demonstrate in the submission that it has the following experience:Knowledge of International Classification of Diseases, Tenth Revision (ICD-10) and Current Procedural Terminology.Reviewing Explanation of Benefits to understand the amount paid and adjustment codes of non-payments.Posting Ambulatory Medical, Dental, Optometry, behavior health and pharmacy payments from Insurance companies utilizing Indian Health Services’ automated patient accounting system.Experience as Accounts Receivable technician and fluid on posting payments, due to timing requirements from Head Quarters.Filing of all financial documents.This evaluation of this factor is based on the demonstrated prior experience presented by the Quoter, and how well it aligns with the requirements as detailed in the Statement of Work. Quoters may provide/reference up to three (3) recent examples of demonstrated prior experience in their submission. Quoters are encouraged to submit experience performed as a prime, through teaming agreements, or as the sole sub-contractor on the relevant projects. More weight may be given to experience serving as the prime contractor, depending on the circumstances.Each demonstrated prior experience shall include a reference from that customer (NAME, PHONE NUMBER, and E-MAIL), as well as the contract or requisition number, dollar value, and time to completion. Each experience shall have been completed within twelve (12) months prior to the release date of this solicitation.The Government may conduct reference checks with these individuals on the Quoter's submitted experience. Pleaseensure the information is accurate. In addition to material provided by the Quoter, past performance information based on the Government’s knowledge of and previous experience with the Quoter, or another reasonable basis, may be considered when evaluating the Quoter’s Demonstrated Prior Experience.EVALUATION PROCESSAll quotes shall be evaluated by the Government in accordance with the factors and criteria established above. The government will perform a comparative evaluation to select the contractor that is best suited and provides best value, considering the evaluation factors in this solicitation. The Government reserves the right not to make an award as a result of this solicitation, if in the opinion of the Government, none of the submissions would provide satisfactory performance at a cost that is considered fair and reasonable and/or economically feasible.A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.Award will be made to the responsible respondent pursuant to FAR subpart 9.1. Quotes are due by April 8, 2024 at 9:00 AM PDT by email to jacob.blalock@ihs.gov and PORAOAcquisition@ihs.gov. E-mail subject line shall include the solicitation number “75H71324Q00040/VENDOR NAME”. For information regarding this solicitation, contact Jacob Blalock by email at jacob.blalock@ihs.gov and copy PORAOAcquisition@ihs.gov. Questions by telephone will not be considered.