10--INTENT TO SOLE SOURCE

expired opportunity(Expired)
From: Federal Government(Federal)
started - 22 Sep, 2022 (2 months ago)

Start Date

22 Sep, 2022 (2 months ago)
due - 22 Sep, 2022 (2 months ago)

Due Date

25 Sep, 2022 (2 months ago)
Bid Notification

Opportunity Type

Bid Notification
W9124D22Q0120

Opportunity Identifier

W9124D22Q0120
DEPT OF DEFENSE

Customer / Agency

DEPT OF DEFENSE
Fort Knox ,
 KY  40121  USA

Location

Fort Knox , KY 40121 USA
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Contract Opportunity General Information Classification Description Attachments/Links Contact Information History Award Notices Follow 10--INTENT TO SOLE SOURCE Active Contract Opportunity Notice ID W9124D22Q0120 Related Notice W9124D70108401 Department/Ind. Agency DEPT OF DEFENSE Sub-tier DEPT OF THE ARMY Major Command AMC Sub Command ACC Sub Command 2 MISSION & INSTALLATION CONTRACTING COMMAND Sub Command 3 FDO SAM HOUSTON Office W6QM MICC-FT KNOX General Information Contract Opportunity Type: Special Notice (Original) All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA Original Published Date: Sep 22, 2022 09:18 am EDTOriginal Response Date: Sep 25, 2022 10:00 am EDTInactive Policy: 15 days after response date Original Inactive Date: Initiative: None Classification Original Set Aside: Total Small Business Set-Aside (FAR 19.5)Product Service Code: NAICS Code: 517919 - All Other TelecommunicationsPlace of Performance: Fort Knox , KY 40121 USA DescriptionNotice of Intent to Sole-Source: The Mission and Installation Contracting Command (MICC)-Fort Knox intends to award on a sole-source basis a contract to: T-Metrics Software to support The Ireland Army Health Clinic (IRAHC) located at Fort Knox, Kentucky The Ireland Army Health Clinic (IRAHC) has centralized all inbound calls for the clinic to one central number. IRAHC is a 600+ employee organization consisting of 15 call center agents and 3 supervisors. To ensure the best possible service and support to Soldiers, Civilian Employees and Family Members Army-wide, the use of an automated call center is required at IRAHC. To fulfill this requirement, the government has acquired a T-Metrics TM 2000 ACD Contact Center. Required services under this PWS include an Extended-Hours Software Subscription Service (SSS) and technical support for the ACD Contact Center. THIS IS NOT A REQUEST FOR COMPETITVE OFFERS and a solicitation will not be issued. Any response to this notice must show clear and convincing evidence that competition of this requirement would be advantageous to the Government. If no affirmative written response is received, the award will be made without further notice. Oral communications are not acceptable to this notice. RESPONSES ARE DUE NO LATER THAN 25 September 2022 by 10:00 A.M. EDT at MICC-Fort Knox to Jon Leppala, Purchasing Agent, jon.a.leppala.civ@armyl.mil Attached: Performance Work Statement (PWS) Attachments/LinksDownload All Attachments/Links Attachments DocumentFile SizeAccessUpdated DatePWS - T-Metrics Services.docx (opens in new window)39 KB PublicSep 22, 2022file uploadsContact Information Contracting Office Address KO DIRECTORATE OF CONTRACTIN BLDG 1109B RM 250 FORT KNOX , KY 40121-5000 USA Primary Point of Contact Jon Leppala jon.a.leppala.civ@army.mil Phone Number 2182691102 Secondary Point of Contact Richard Torres richard.j.torres.civ@army.mil Phone Number 5026242281 HistorySep 22, 2022 09:18 am EDTSpecial Notice (Original)Apr 10, 2007 12:01 am EDTPresolicitation (Inactive)

Dates

Start Date

22 Sep, 2022 (2 months ago)

Due Date

25 Sep, 2022 (2 months ago)

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Location

Country : United StatesState : Kentucky