CUSTOMER RELATIONSHIP MANAGEMENT

Project: CUSTOMER RELATIONSHIP MANAGEMENT Ref. #: RFI 23-405-E Type: RFI Status: Open Open Date: Nov 29th 2023, 2:00 PM EST Questions Due Date: Never Contact Information: Edith Compean, purchasing@roswellgov.com Close Date: Dec 15th 2023, 2:00 PM EST Days Left: 7 Project Description:The City of Roswell is requesting information from interested parties related to Customer Relationship Management for the City of Roswell, Georgia (City) as further described in this RFI. This RFI invites participants to submit non-price information about the availability of specified types of these services. The RFI is not a procurement method and will not result in a participant receiving a contract. Responding to the RFI is not a prerequisite to participate in a future procurement(s) and does not obligate the City to conduct a future procurement. Further, a response to this RFI does not provide any advantages to the participant in potential

future Requests for Proposals (“RFPs”). All information received in a participant’s response will be available for public review. Important Events:OngoingOpen DateOnline PortalPosting date for the OpportunityNov 29th 2023, 2:00 PM ESTN/AOngoingQuestions Due DateOnline PortalThe Q and A Period for this Opportunity is OngoingNeverN/AUpcomingClose DateOnline PortalDeadline for SubmissionsDec 15th 2023, 2:00 PM ESTN/A Supporting Documentation:RFI 23-405-E CRM.docxDocumentationRFI Description and Instructions Nov 29th 2023, 12:12 PM EST - Commodity Codes: UNSPSC 432337 System management software: Specialized software to manage activities across IT systems, evaluating capacity, user activities, software inventory and installation, server availability, and virus or malware protection. Provides the tools and process for controlling and monitoring computer networks, including: operating systems, applications, network devices, security measures, mainframes, access control systems, web services and databases. Includes configuration and change management, asset management, performance and fault detection management, workflow and output management, data backup and storage management, etc. Also called enterprise system management software, management software, systems management tools, infrastructure software and system management tools. UNSPSC 43231602 Enterprise resource planning ERP software: Software to enable product planning implementations. UNSPSC 43232303 Customer relationship management CRM software: Software to manage customer interactions. UNSPSC 43232403 Enterprise application integration software: Software to integrate application data and processes UNSPSC 43233701 Enterprise system management software: Specialized software to manage activities across enterprise IT systems, evaluating capacity, user activities, software inventory and installation, server availability, and virus or malware protection. Provides the tools and process for controlling and monitoring computer networks, including: operating systems, applications, network devices, security measures, mainframes, access control systems, web services and databases. UNSPSC 81112211 Enterprise resource planning software maintenance: Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of enterprise resource planning (ERP) software.