Enterprise Legal Case Management

The DOS Office of Chief Counsel is seeking a comprehensive document and case management solution to support its operational needs. The solution shall provide/support: a public-facing portal for citizens with appropriate credentials to submit complaints and information; accessibility via mobile devices for internal and external users, automated configurable workflows; document/template generation, case management – tracking of case activities/expiration dates, filings due, etc.; robust routine and ad hoc reporting capabilities, role-based access to ensure confidentiality of data at the document level, payment processing, streamlined document redaction, modern interface capabilities to support bi-directional interfaces with the DOS licensing system, JNET, and other resources; work item time tracking feature, docket assignments, hearing scheduling, automated court filings, and integration with internal systems- including acceptance of EFT or direct