Unified Communications and Contact Center System

Unified Communications and Contact Center SystemPUR-RFP2023.08.10102Closing Date: 10/23/2023 12:00:00 PM PTDetail: Solicitation Overview The City of San José is soliciting responses from qualified vendors for a unified communications and contact center system, including all hardware/equipment, installation, software, maintenance, support, training and other related professional services (collectively the "Solution"). FREIGHT/SHIPPING REQUIREMENTS: Freight and/or shipping charges shall be at no cost to the City “FOB Destination prepaid" unless otherwise specified in this solicitation. SALES TAX: Do not include sales tax in your solicitation response. The City will work with the selected vendor to establish the applicable tax for contract award. ESTIMATED QUANTITIES: Any quantities specified herein are the City's best estimate of the quantities that will be purchased; however, they are not guaranteed. Any variations from these estimated quantities shall not entitle the bidder to an

adjustment in unit pricing or rates. ELECTRONIC SUBMISSION: All responses to this solicitation must be submitted online through Biddingo, including all required forms and documentation, if applicable. Any questions regarding how to register with Biddingo or how to submit a response to this solicitation should be directed to Biddingo at (800) 208-1290 or by email to info@biddingo.com. BASIS OF AWARD is Non-Price Determinative: This solicitation shall be awarded based on an evaluation of “best value” as per the evaluation criteria specified in the solicitation documents. LOCAL/SMALL BUSINESS ENTERPRISE PREFERENCE: The City’s Local and Small Business Enterprise (LBE/SBE) Preference is applicable to this solicitation. If your business has an office in Santa Clara County and a valid City of San José Business Tax Certificate, then you should refer to the solicitation documents for further information on applying for this preference. This preference may not be requested after the solicitation closing date/time. SOLICITATION DOCUMENTS: Please refer to the solicitation documents, attachments, and forms for further details and requirements. Solicitation NumberPUR-RFP2023.08.10102Solicitation NameUnified Communications and Contact Center SystemPublished Date09/01/2023Closing Date10/23/2023 12:00:00 PM PTStatus Revised Question Deadline09/15/2023 12:00:00 PM PTIntent to Respond R 09/28/2023 12:00:00 PM PT Want to bid on this opportunity? keyboard_arrow_up Review the bid document(s) thoroughly; Go to Download Document Complete and submit your responses following the instructions in the documents; City of San José - Purchasing may ask you to attach files or enter your responses online by completing forms when you respond. Please give yourself ample time when uploading files. You will need to account for the upload time and the anti-virus scan. If your file fails the anti-virus check it will be rejected. Quick Glance at this bidOnline Submission Required City of San José - Purchasing is only accepting online submission for this bid. Intent to Respond RRecommendedYour intention to respond to this bid is recommended. Go to Respond Q&A Board Any questions about this bid? Click here to submit them. City of San José - Purchasing may post responses here or may issue an addendum responding to your questions. Go to Q&A Board City of San José - Purchasing is using Biddingo's platform to publish solicitations. This guideline has been provided to assist you with the steps. Note that information in the addendum and solicitation documents supersedes what is provided in this guideline. Biddingo is not responsible for any errors/omissions in the guideline.