Contact Center Technology Solution

Contact Center Technology Solution SEP %: Solicitation ID: WMATA-0000009624 Solicitation Format/Type: Sell Solicitation RFx Solicitation Round: 1 Solicitation Version: 4 Solicitation Start Date: 01/29/2024 5:00PM EST 03/13/2024 02:00 PM EDT Solicitation End Date: Pre Bid/Proposal Date: Bid/Propose on all Lines Items: Yes Solicitation Description: Washington Metropolitan Area Transit Authority (WMATA) issues this solicitation to request proposals from qualified firms who can implement a turnkey Contact Center Technology Solution that will sustain WMATA's existing IVR capabilities and provide WMATA with new functionality and integration capabilities. The enterprise solution will be used to replace all in-house and contracted IVR and or other solutions. Payment Terms: Edits to Submitted Bids: Allowed Multiple Bids: Not Allowed Contact: Najeem Ahmad Phone: NAhmad1@wmata.com Email: Online Discussion: Live Chat