Semi-Statewide Electronic Health Record Program (EHR) Service Desk

Project: Semi-Statewide Electronic Health Record Program (EHR) Service Desk Ref. #: RFP Type: RFP Status: Open Open Date: Dec 21st 2022, 5:00 PM PST Questions Due Date: Jan 16th 2023, 5:00 PM PST Close Date: Feb 7th 2023, 5:00 PM PST Days Left: < 1 Project Description:To support the Semi-Statewide Electronic Health Record Program (EHR), CalMHSA is seeking through this RFP to procure Service Desk services. This Service Desk will provide Level 1.5 technical support for CalMHSA users accessing the Streamline SmartCare EHR Application during a 12-hour period between 7AM-7PM PST, Monday through Friday. Important Events:OngoingOpen DateOnline PortalPosting date for the OpportunityDec 21st 2022, 5:00 PM PSTN/AUpcomingClose DateOnline PortalDeadline for SubmissionsFeb 7th 2023, 5:00 PM PSTN/APassedQuestions Due DateOnline PortalDeadline to submit QuestionsJan 16th 2023, 5:00 PM PSTN/A Supporting Documentation:CalMHSA - Conflict of Interest.pdfOtherConflict of InterestDec 21st 2022, 4:10 PM PST - EHR Service Desk RFP Response Template.xlsxOtherEHR Service RFP Response TemplateDec 21st 2022, 4:01 PM PST - RFP - EHR Help Desk 12.21.22 (Final).pdfOtherRFP EHR Help DeskDec 21st 2022, 4:00 PM PST - RFP Semi-Statewide Electronic Health Record Program (EHR) Service Desk Q&A (Final).pdfOtherRFP Semi-Statewide EHR Service Desk - FAQJan 23rd 2023, 4:37 PM PST - Supporting Documentation: Search FileTypeDescriptionDate CreatedActionsCalMHSA - Conflict of Interest.pdfOtherConflict of InterestDec 21st 2022, 4:10 PM PST - EHR Service Desk RFP Response Template.xlsxOtherEHR Service RFP Response TemplateDec 21st 2022, 4:01 PM PST - RFP - EHR Help Desk 12.21.22 (Final).pdfOtherRFP EHR Help DeskDec 21st 2022, 4:00 PM PST - RFP Semi-Statewide Electronic Health Record Program (EHR) Service Desk Q&A (Final).pdfOtherRFP Semi-Statewide EHR Service Desk - FAQJan 23rd 2023, 4:37 PM PST - Note To download files, Log in or Register for a Bonfire