Shipment Issues, Tech and Order Support Please have the following information before proceeding: UAH Purchase Order Number Dell Order number (located on the Department copy of the Purchase Order) A short description of the issue; describe missing or incorrect item(s), indicate any obvious damage or describe why the item is not functioning properly. Indicate whether the packaging was damaged before opening. (Damaged/Defective Shipment) The five-to-seven digit alphanumeric (letter and number) Service Tag Number of the damaged/malfunctioning item(s) ( Find your service Tag PDF) For Missing Itemsissues, please follow this link:
http://www.dell.com/content/topics/reftopic.aspx/pub/ccare/missing Follow the online instructions to submit your report. For Wrong Itemsissues, please follow this link:
http://www.dell.com/content/topics/reftopic.aspx/pub/ccare/wrong Follow the online instructions to submit your report. To contact Dell Technical Supportfollow this link:
http://support.dell.com To Contact Dell Order Support follow this link:
http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_customer_service If you are experiencing difficulty in resolving your issue, please email
purch@uah.eduwith the required information. Computers - Apple Desktops and Laptops - Sole Source Vendor No: A25034845 Valid thru: no expiration Procurement Contact: Apple computers are classified as sole source products and may be purchased directly from Apple for Higher Education or through the Apple Store at Bridgestreet. To obtain an electronic quote access the Apple Store for Higher Education website at:
https://ecommerce.apple.com/asb2b/fys.do?language=EN&country=US Please note that this is the onlywebsite that is to be accessed to create Apple proposals for UAH use. If you are unable to create an equote, please print out shopping cart with specs showing and fax or email to Kelly Haas with REQ number. Another option is to contact the Apple Store at BridgeStreet: Apple Store, Bridge Street Phone: 256-327-8803 Fax: 256.327.8804
bridgestreetbusiness@apple.com Provide your requirements to the Apple Store, Bridge Street business team and a quotation will be sent to you. Email this quotation to
Purch@uah.edu and reference the REQ number. Submit the REQ through normal channels. Please note on the REQ who will be picking the item up at the Bridge Street Store. Purchasing will contact you when the item is available to be picked up at the Bridge Street Store. Computers - Laptops and Servers - Bid CNR01439 - CDW-G Vendor No: A25035383 Valid Thru: 07/31/27 Procurement Contact: Please note that this Bid may notbe used to purchase any Dell or Apple computer product. For informational pricing:
www.cdwg.com To obtain accurate contract pricing, contact the UAH CDW-G representative Sean Queeney at:
seanque@cdwg.comPhone: 312-705-0185 Fax: 312-705-7985 Always identify yourself as a UAH faculty/staff member when requesting a quote and reference Contract Number NJPA 100614-CDW to obtain correct pricing. Sean will provide an email quote, please forward this quote to
Purch@uah.eduand reference the REQ number. Submit the REQ through normal channels. Computers - Laptops and Servers - Contract Sourcewell 100614-CDW Vendor No: A25035383 Valid Thru: 11/18/23 Procurement Contact: Please note that this Bid may notbe used to purchase any Dell or Apple computer product. For informational pricing:
www.cdwg.com To obtain accurate contract pricing, contact the UAH CDW-G representative Sean Queeney at:
seanque@cdwg.comPhone: 312-705-0185 Fax: 312-705-7985 Always identify yourself as a UAH faculty/staff member when requesting a quote and reference Contract Number NJPA 100614-CDW to obtain correct pricing. Sean will provide an email quote, please forward this quote to
Purch@uah.eduand reference the REQ number. Submit the REQ through normal channels. Computer Supplies - Contract #441 - Staples
http://www.stapleslink.com-Customer Service ID Log On 1022908 ATL Vendor No: A25035670 Valid thru 12-31-25 Procurement Contact: Staples Contact: Elayne Neubert Telephone: 205-343-0774 Contact Procurement at 256-824-6484 to obtain a password. Local & Campus Moves - CNR001503/UNIGROUP Valid thru 04-30-27 Procurement Contact: Pamela Hurley Contact: Tim Grimes, Manager of Global Services at UniGroup
tim_grimes@unigroup.comUnited Van Lines - Armstrong Relocation A#25133910 Contact: Laura Larue 256-258-2214
lauralarue@goarmstrong.com Contact: Bradley Murphy 800-239-5257 or Cell: 256-654-9224
Elcoop@unitedvanlines.com Mayflower - 1-800-845-6327 waiting on reply for more information
EICoop@mayflower.com Sirva Worldwide Relocation and Moving - CNR-01503 Effective Date: 5/1/2020 - 4/30/2027 Contact: John Anderson 713-725-6285
John.anderson@sirva.com Interstate Relocation & Storage Sirva Worldwide Relocation and Moving - CNR-01503 Effective Date 5/1/2020 - 4/30/2027 Contact: John Anderson 713-725-6285
John.anderson@sirva.com John.anderson@sirva.com Office Supplies and Machines - Contract #441 - Staples
http://www.stapleslink.com- Customer ID Log On 1022908 ATL Vendor No: A25035670 Valid thru 12-31-25 Procurement Contact: Staples Contact: Elayne Neubert Telephone: 205-343-0774 Contact Procurement at 256-824-6484 to obtain a password. Printer Supplies - Contract #441 - Staples
http://www.stapleslink.com- Customer ID Log On 1022908 ATL Vendor No: A25035670 Valid thru 12-31-25 Procurement Contact: Staples Contact: Elayne Neubert Telephone: 205-343-0774 Contact Procurement at 256-824-6484 to obtain a password. Promotional Products by Staples - E&I Contract CNR01398 -
http://www.promoplace.com/ei-store- Customer ID Vendor No: A25280183 Valid thru 04-30-26 Procurement Contact: For all QUOTES contact: Ms. Ashton Dankanich Telephone: 314-692-3082 Email:
Ashton.Dankanich@staples.com Contact Procurement at 256-824-6484 to obtain a password. Science Apparatus, Equipment & Supplies - Contract #252 - Fisher Scientific
https://www.fishersci.com Vendor No: A25028455 Valid thru 6-30-24 Procurement Contact: Pamela Hurley Contact: Heather Friedman Telephone: 334-663-2103
heather.friedman@thermofisher.com Scientific Equipment, Supplies, Lab furniture, and Service Bid # T051324 - VWR International,
http://www.vwr.com Vendor No: A25035697 Contract # CNR-01459 Valid thru 07-30-28 Procurement Contact: Pamela Hurley Contact: VWR Customer Service Telephone: (800) 932-5000 Contact Pamela Hurley at
pamela.hurley@uah.edu or extension 6675 for questions. Car and Van Rentals - Enterprise Rent-A-Car / National Rental Vendor No: A25034328 ERAC Representative: Corrin Coleman 205-259-8446 Procurement Services: Procurement 256-824-6484 DRIVER MUST BE 21 YEARS OF AGE FOR CARS DRIVER MUST BE 25 YEARS OF AGE FOR 12-PASSENGER VANS AND TRUCKS ENTERPRISE RENT-A-CAR RENTAL FOR OFFICIAL UNIVERSITY BUSINESS: WHEN RESERVING A VEHICLE THROUGH ENTERPRISE, PLEASE USE YOUR DEPARTMENT'S PCARD OR A PERSONAL CREDIT CARD. CONTACT PROCUREMENT FOR THE CONTRACT AND BILLING NUMBERS. NATIONAL RENT-A-CAR FOR OFFICIAL UNIVERSITY BUSINESS: WHEN RESERVING A VEHICLE THROUGH NATIONAL RENT-A-CAR, PLEASE USE YOUR DEPARTMENT'S PCARD OR A PERSONAL CREDIT CARD. CONTACT PROCUREMENT FOR THE CONTRACT AND BILLING NUMBERS. * Drop Fee 100-dollar Airport Charge Over Seven (7) Days (Weekly), if the driver foresees that he/she will exceed the 2500 Free Miles for Compact, Mid-Size/Intermediate or Full-Size vehicle, he/she should immediately turn the car in at the nearest location and secure another vehicle, re-write a ticket and start over, under the same Reservation number. FOR ALL ENTERPRISE AND NATIONAL RENTALS: THERE IS NO CANCELLATION FEE Daily Rates:Compact to Full-Size Daily Rate: $34.50; Mid-Size/Intermediate $35.50 and Full-Size: $37.50. 2500 Free Miles for Daily and Weekly Rates. Any additional miles will be charged at $0.20 per mile . Daily Rates:Minivans $63.50; 12-Passenger Vans $97.00. Limited Free Mileage for Daily and Weekly Rates: Minivans, and 12-Passenger Vans: 150 Free Miles Per Day - Any additional miles will be charged as $0.25 per mile 1050 Free Miles Per Week - Any additional miles will be charged as $0.25 per mile 2500 Free Miles Per Month - Any additional miles will be charged as $0.25 per mile ************************************************************************************************ ALL RATES INCLUDE FULL DAMAGE WAIVER WITH NO DEDUCTIBLE AND 100/300/50 LIABILITY COVERAGE IN THE U.S., PUERTO RICO AND THE DISTRICT OF COLUMBIA FOR CARS AND VANS. ************************************************************************************************ As per UAH Travel Guidelines for Rental Vehicles: Full size cars or vans are allowed for groups (employees or students) when traveling on official University business. The University will not reimburse for luxury automobiles or upgrades unless there is no additional charge. Enterprise Rent-A-Truck DRIVER MUST BE 21 YEARS OF AGE FORTRUCKS RENTALS THERE IS NO CANCELLATION FEE 9300 Madison Blvd, Madison, AL Ph: 256-464-6955 Truck Rental Daily Rate: $70.00 through $90.00 Limited Free Mileage: 200 Free Miles Per Day 1100 Free Miles Per Week 2500 Free Miles Per Month Additional Mileage varies from .16 to .25 cents per mile depending on the size of the Truck. RATES FOR TRUCK RENTAL DO NOT INCLUDE INSURANCE AND CAN NOT BE ADDED UNDER THE UNIVERSITY POLICY. THEREFORE, THE CERTIFICATE OF INSURANCE PROVIDED BY UAH WILL APPLY FOR THE TRUCK COVERAGE WHEN USING AN ENTERPRISE RENT-A-TRUCK. HOWEVER, WHEN RENTING A TRUCK, THIS SELF-INSURER CERTIFICATE SHOULD BE DISPLAYED ON THE TRUCK DASHBOARD. ************************************************************************************************* A COPY OF THE SELF-INSURER CERTIFICATE CAN BE OBTAINED FROM THE RISK MANAGEMENT OFFICE. ************************************************************************************************ Accident Reporting Contact Procurement at 256-824-6484 Cintas Corporation - Working Uniform Apparel, Office Apparel, Logo Mats, Leased Sanitized Stations and Refills Vendor No: A25035322 Omnia Partners Contract No. R-BB-19002 Valid Thru: 10-31-23 Procurement Contact: CINTAS CORPORATION VENDOR NO. A25035322 CINTAS Representatives: Brittany Riggs Catalog Manager
RiggsB2@cintas.com Logan
Stallings@Cintas.com(Leased Sanitizer Stations) office 256.355.6431 | fax 256.270.4648 Procurement Services: 256-824-6484 Boosters Inc.: Promotional Products - Working Uniform Apparel, Office Apparel, Logo Mats, Leased Sanitized Stations and Refills Vendor No: A25249692 State of Alabama Master Agreement Contract No. MA 999 210000000315 Valid Thru: 09-30-23 Procurement Contact: Promotional and Educational Products – Line Item 1 (9154540) Product Code No. 210000000315-999-1-1 Miscellaneous Promotional Products Imprinted – Line Item 2 (0375256) Product Code No. 210000000315-999-1-2 Novelties, Promotional and Specialty Products, Embroidered Items, Line Item 3 (03752) Product Code No. 210000000315-999-1-3 Supplier: Boosters Inc. Representative: Wylie Parks Email:
wylieparks@boostersinc.net Phone: 334 263 4711 Procurement Services: 256-824-6484 __________________________________________________________________