Appointment Scheduling System

Post InformationPosted At:Wed, Mar 27, 2024 5:00 AMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:NoOverviewSummaryH-GAC is seeking a qualified contractor to provide an Appointment Scheduling System including implementation, configuration and on-going maintenance. The system must be intuitive and customer friendly so that no staff resources will be required to instruct customers on its use. The project aim is to optimize appointment capacity, productivity, flexibility, convenience, and enhanced customer accountability. ​BackgroundThe Houston-Galveston Area Council (H-GAC) is the region-wide voluntary association of 133 local governments and local elected officials in the 13-county Gulf Coast Planning region of Texas. Local elected officials organized H-GAC in 1966 after authorization by State enabling legislation. Its service area is 12,500 square miles and includes more than 7-million residents. H-GAC is governed by a 36-member Board of Directors composed of local

elected officials, who serve on the governing bodies of member local governments. All H-GAC programs are carried out under the policy direction of its Board of Directors. H-GAC’s mission is to serve as the instrument of local government cooperation, promoting the region’s orderly development and the safety and welfare of its residents. H-GAC is the regional organization through which local governments consider issues and cooperate in solving area-wide problems. Agency programs emphasize local government concerns, such as transportation, air and water quality, criminal justice, demographic analysis, mapping programs, and intergovernmental purchasing. H-GAC also serves its citizens through workforce development programs, services to the aging and elderly, and small business finance programs.The Gulf Coast Workforce Board and its operating affiliate Workforce Solutions together are the public workforce system in the 13-county Houston-Galveston region. Workforce Solutions help employers meet their human resource needs and individuals build careers, so both can compete in the global economy. Workforce Solutions serves 300,000 to 400,000 people annually and more than 25,000 employers through 28 local career offices, an Employer Service division, and a consortium of adult education providers. Workforce Solutions offers a range of services to help employers find and hire the best candidates for their job openings, develop new or current employees, and get human resources technical advice. Workforce Solutions helps individuals get a job, keep a job, or get a better job with job search assistance, job referrals and placement, career planning, and financial assistance for those who are eligible. For more information about the Gulf Coast Workforce Board and Workforce Solutions, visit http://wrksolutions.com. The Houston-Galveston Area Council, the fiscal agent for the Gulf Coast Workforce Board, is issuing this Solicitation on behalf of the Board and Workforce Solutions.TimelineDate Issued:March 27, 2024Pre-Proposal Conference Date (Non-Mandatory):April 10, 2024, 1:00pm The virtual meeting will be held using Zoom, registration is required. Once registered, applicants will receive notification and a direct link for participation. Click on the following link to register: https://us06web.zoom.us/meeting/register/tZAvcO6rqD8vGt3TngIkQoSkP7lZB2Fphxr8It will be assumed that Respondents attending any conference have reviewed the Solicitation in detail and are prepared to raise any substantive questions which have not already been addressed by H-GAC in this Solicitation.Questions Deadline:April 12, 2024, 12:00pmClosing Date/Submission Deadline:May 9, 2024, 12:00pmEstimated Demonstration Date:May 29, 2024