Integrated Tax Revenue System, RFQ 539782

Description: The intent of this Request for Proposal (RFP) is for the County of Loudoun, Virginia (“County”) Offices of the Treasurer and Commissioner of the Revenue to obtain software and services to replace the County’s current Integrated Tax Revenue (“ITR”) system. The selected vendor will provide, implement, and maintain a best-of-breed, Commercial-off-the-Shelf (COTS), preferably cloud-based ITR System (“System”) that provides an integrated, user-friendly, digital taxpayer experience and satisfactorily enables key revenue generating capabilities for the County.1.1 Project Objectives and BenefitsThe County will select the most appropriate vendor to implement a new Integrated Tax and Revenue System to help the County meet its strategic objectives and achieve key benefits, including but not limited to:1. Move to a Modernized Platform – Provide a configurable, flexible, modularized and usability-driven platform that improves user efficiency, is easier to modify, enables enhanced

identity access management, and provides a relatively lower cost of ownership to what the County currently utilizes.2. Leverage a Cloud Solution – Loudoun County strives to implement a “cloud-first” technology strategy for the organization to be in alignment with the County’s IT strategic direction.3. Secure and Integrated Access – The system’s user interface will provide authorized users with integrated access to all modules, data, and services relevant to their user group. Similarly, it must allow system administrators to restrict data access and transaction execution based on user role.4. Improved Citizen Access – Enable electronic access to citizens through key functionality and self-service options, which will allow citizens to do such things as view copies of property tax bills or correspondence reminders, view and account summary, update property characteristics or personal information such as address and contact numbers, and make online property tax payments.5. Enhanced Business Workflow – Deliver user friendly and intuitive business process workflows that align to Loudoun County’s unique business requirements and enable users to manage and review work items, improving overall efficiencies for County staff.6. Stable Integration Points – Improve integration and exchange of information with County systems and departments, as well as with key external “customers” such as title companies, providing overall improved operational efficiencies.Addenda:Addendum #1 Changes and/or Additions issued on August 26, 2022.Addendum #2 Acceptance date changed to October 4, 2022 issued on September 9, 2022. Publication Date/Time: 8/8/2022 10:00 AM Publication Information: Request For Proposal Closing Date/Time: 10/4/2022 4:00 PM Addendum Date/Time: Addendum #2 issued on September 9, 2022. Contact Person: Cheryl L. Middleton, CPPB, NIGP-CPP Please see the attached document RFQ 539782 for additional contact information. Download Available: See Related Documents Business Hours: 8:30 AM to 5:00 PM Miscellaneous: Addendum #2 Acceptance date changed to October 4, 2022 issued on September 9, 2022. Related Documents: