Motor Vehicle Branch Operations Supervisor 1

Introduction The State of Connecticut, Department of Motor Vehicles ( DMV) is recruiting within the agency for anticipated openings for Motor Vehicle Branch Operations Supervisor 1 in the following locations: Bridgeport, Cheshire, Hamden, Norwalk, Old Saybrook, Waterbury, Wethersfield and Windham. A certified list of eligible candidates that is generated from this recruitment will be used for future opportunities within the DMV for a period of up to nine (9) months. Applicants interested in this position should apply to this posting by the closing date and indicate all desired locations on their application. Applicants mustselect all locations (listed above) in which they wish to be considered for on their application prior to submission. Failure to indicate a location will result in your application not being considered for vacancies in that specific location. The CT DMV is searching for employees who are empowered to make a difference and to provide exceptional service to our

customers. The Motor Vehicle Branch Operations Supervisor 1 is an important part of the management team for the branch. These positions are for Branch Operations, where the individual will be working in a fast paced environment with a high volume of customer contact. You will collaborate as part of the management team to effectively run the branch. Some of the duties include implementing effective branch operational procedures, de-escalating difficult customer issues, is responsible for collection and deposits of large sums of money, adjustments of staff schedules and following performance and discipline guidelines. If you are ready to take the next step in your career, please apply. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system. Questions about this recruitment should be directed to the Department of Motor Vehicles Human Resources office: Catherine.Downey@CT.Gov. Selection Plan This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules. In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. In order to be considered for this job opening, you must be a current State of CT employee of the Department of Motor Vehicles,who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. *For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent). PURPOSE OF JOB CLASS (NATURE OF WORK) In the Department of Motor Vehicles, this class is accountable for providing the public with prompt, courteous and accurate service by effectively managing all activities in a small branch office. EXAMPLES OF DUTIES Performs a wide range of administrative, supervisory and direct service duties as follows: Coordinates, implements and maintains effective operational branch office procedures; insures compliance with central office policies, standards and procedures; insures the proper maintenance and security of building and grounds, office equipment, supplies, cash and official documents; continuously reviews cash and document controls; has responsibility for the collection and deposit of large sums of money submitted to the office as payment of fees and sales taxes; negotiates contractual arrangements for the maintenance and repair of the physical plant as required; maintains sufficient inventory; orders supplies; keeps a variety of records and completes weekly, monthly and yearly reports; oversees and evaluates lobby traffic flow, in-person and telephone requests for information and mail intake with regard to volume and type of service needed; adjusts work assignments to accommodate immediate needs; serves as liaison between the branch office and central office units, Department of Revenue Services, town tax collectors and others to provide or obtain information. Interviews and selects office staff; provides orientation, counseling, evaluation and discipline in accordance with departmental standards; determines, provides and/or oversees training needs of employees; assigns and periodically reviews work for effectiveness; makes work schedules and approves leave time. Provides the full range of office services to the public in person, over the phone and through written correspondence; handles the most complex transactions and resolves customer complaints; performs related duties as required. KNOWLEDGE, SKILL AND ABILITY Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of the principles of office systems and procedures; considerable knowledge of clerical detail and recordkeeping including financial recordkeeping; supervisory ability; skill in handling and counting money; skill in the operation of office equipment; considerable interpersonal skills; oral and written communication skills; ability to utilize computer software. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Seven (7) years of clerical experience. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE Four (4) years of the General Experience must have involved the issuance of a variety of official documents requiring the examination of applications and supporting documentation including one (1) year in a supervisory capacity. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED 1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years. 2. One (1) year as a Motor Vehicle Branch Supervisor may be substituted for the General and Special Experience. 3. Two (2) years as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience. PREFERRED QUALIFICATIONS The preferred candidate should possess: Knowledge and ability to apply motor vehicle laws and regulations; Considerable interpersonal skills; Experience in leading, supervising and evaluating staff; Problem solving; Resolving complex and escalated issues. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.