REQUEST FOR PROPOSALS CREDIT CARD PROCESSING SERVICES

Description: REQUEST FOR PROPOSALS - CREDIT CARD PROCESSING SERVICES PURPOSE The Town of Normal (the Town) is requesting proposals for the purpose of selecting and retaining a full-service vendor experienced in the development, installation and operation of a credit and debit card processing service. The contract shall be for a period of three (3) years. The Town may renew the contract for a maximum of two (2) additional one (1) year periods without having to open this category for new bids. THE TOWN OF NORMAL The Town of Normal is located in the heart of Central Illinois approximately 125 miles southwest of Chicago, 155 miles northeast of St. Louis, and 64 miles northeast of Springfield, the State Capital. Normal’s population established by the 2010 census was 52,497. The Town uses Superion (formerly H.T.E.) for the financial software. T2 is the software for the parking fines. The Cultural Arts department uses ALTRU for their revenue tracking. With these revenue systems, we do Point

of Sale (POS), telephone orders and Internet sales transactions. The Superion products use Automated Merchant Systems as the gateway and the processor. T2 and ALTRU use Cybersource as the gateway and Automated Merchant Systems as the processer. The Internet payment system the Town uses is SunGard Public Sector’s Click2Gov. The Town accepts about $5,700,000 with 54,000 number of transactions in merchant card payments per year. SCOPE OF SERVICES 1. Provide a competitively based discount for the processing of all four major credit cards: Visa, MasterCard, Discover, and American Express. 2. The service should allow the Town to authenticate the cardholder and use the card’s magnetic stripe or chip to authenticate the cardholder and to authorize and capture the transaction. 3. Deposit payments electronically into specified Town bank accounts by merchant ID. The float on Town funds should be minimized. 4. Provide online access to view daily transactions and account reconciliation/settlement reports by major credit card and by merchant ID. 5. The merchant processing services must be compatible with the Town’s present equipment and software. 6. Contractor must provide monthly statements per merchant ID that clearly summarize all revenue related activity including all chargeback information by date and card type. All processing fees must be separate from revenue deposits. The Statement deposit activity must match the actual deposit activity in the Town’s accounts. 7. Provide seven (7) days per week technical support, and provide, at no cost to the Town, on-site technical service as may be required in the event of operational difficulties related to transmission of daily transactions or any equipment/software failure or malfunction. 8. Be a company with at least five (5) years experience processing credit payment records transmitted for processing and settlement from major credit/debit card processing networks, and with at least five (5) public sector customers. 9. Be compliant with all Payment Card Industry (PCI) security standards as established by the Payment Card Industry Standards Council. PROPOSAL SUBMISSION The original proposal, five (5) copies, and one (1) electronic copy shall be submitted in a sealed envelope that shall plainly indicate on it the title of the proposal and the date submitted. This shall be delivered to the Town Clerk at 11 Uptown Circle, Normal, Illinois 61761. The following is a list of key dates: Request for proposal issued - February 6, 2018 Due date for proposals - February 28, 2018 (4:30 p.m. CT) Presentations/Interviews, if needed - Week of March 12, 2018 Council Approval - April 2, 2018 Request for proposals shall be clearly labeled as RFP for Credit Card Processing Services. Proposals received after the hour specified will not be considered. Click here for the full RFP document. Publication Date/Time: 2/6/2018 12:00 AM Closing Date/Time: 2/28/2018 4:30 PM Bid Opening Information: February 28, 2018 at 4:30 P.M.