3-1-1 Citizen Support Center Afterhours Call Support

Title: 3-1-1 Citizen Support Center Afterhours Call SupportDescription: The City of Cleveland’s 3-1-1 Citizen Support Center is staffed to respond to resident inquiries for a variety of services provided by the City. Examples are What Recreation Centers are nearby? When is my waste collection? What is the status of my snow removal? What upcoming projects will be on my street? What upcoming projects will be in my neighborhood? What upcoming projects will occur in my Ward? During a normal business day (Monday-Friday) the City staff will receive the inquiries and respond accordingly. The City desires for excellent resident service to occur all throughout the day, evening, and on weekends and holidays. The City is seeking a vendor to handle all inquiries after normal business hours. Opening Date/Time: Friday, September 9, 2022 - 9:00amClosing Date/Time: Friday, October 7, 2022 - 5:00pmDep/Div: Information Technology & ServicesContact Name: Pete Boriin, Project ManagerContact Email: its-pmo@clevelandohio.govMeeting:Yes, attendance is optionalMeeting Date/Time: Friday, September 16, 2022 - 1:00pmMeeting Location:Virtual - See details in RFPDocumentation: 311AfterhoursCallSupportRFP.pdf