Main Door Solicitation - Omni-Channel Solution

Status: Addendum Posted Contact Name: maryhelen.nunez-wallace@twc.texas.gov Contact Number: 737-279-7107 Contact Email: maryhelen.nunez-wallace@twc.texas.gov Response Due Time: 10:00 AM Agency/Texas SmartBuy Member Number: 320 Days Solicited: 21+ Days for Solicitation Notice Solicitation Posting Date: 1/5/2024 Response Due Date: 5/6/2024 Last Modified: 4/5/2024 5:31 pm Solicitation Description: To provide an Omni-Channel Contact Center with customer relationship management support services to the Texas Workforce Commission. URL: Addendum: Addendum 03: Revises Q&A due date to 1/22/24 at 5:00 p.m. CT 1/19/2024 Addendum 04: Adding Pre-Offer Conference link, attendee list and power point. 1/23/2024 Addendum 05: Extends due date to March 29, 2024 at 10:00 a.m. Central Time 2/27/2024 Addendum 06: Q&A, Revised Attachments and Extension of Due Date to April 8, 2024 at 10:00 a.m. Central Time. 3/23/2024 Addendum 07: Extends due date to May 6, 2024, at 10:00 a.m. CT. 4/3/2024 Addendum 08: Clarifies language in Addendum 7, no other changes. 4/5/2024 Class/Item Code(s): 20827-*Communications: Networking, Linking, etc. (Includes Clustering Software), Microcomputer 20800-Computer Software For Microcomputers, Systems, Including Cloud-Based (Preprogrammed) 20832-*Customer Relationship Management Software (CRM),