CONTRACT: REQUEST FOR PROPOSAL FOR WIRELESS CELLULAR AND DATA SERVICES

Page 1 of 29 Contractor Initials ________ Date ________ NEW HAMPSHIRE DEPARTMENT OF ADMINISTRATIVE SERVICES DIVISION OF PROCUREMENT AND SUPPORT SERVICES REQUEST FOR PROPOSAL FOR WIRELESS CELLULAR AND DATA SERVICES 2640-23 DUE DATE: December 15, 2022, at 10:00 AM (EST) Page 2 of 29 Contractor Initials ________ Date ________ Table of Contents PART I OVERVIEW AND SCHEDULE ............................................................................................................................... 4 A. Purpose .................................................................................................................................................................4 B. Timeline ..................................................................................................................................................................4 C. Instructions to Bidders

........................................................................................................................................4 PART II PROPOSED SCOPE OF WORK ........................................................................................................................... 4 A. Background..........................................................................................................................................................4 B. Technical Requirements .....................................................................................................................................4 B.1 Bidder Company and Staff Qualifications (Experience) .....................................................................14 C. Subcontractors (Solution) ................................................................................................................................15 D. Additional Requirements .................................................................................................................................15 PART III Process for Submitting a Proposal .............................................................................................................. 16 A. Proposal Submission, Deadline, and Location Instructions ......................................................................16 B. Proposal Inquiries ...............................................................................................................................................16 C. Addenda ............................................................................................................................................................16 D. Restriction of Contact with State Employees ..............................................................................................17 E. Validity of Proposal ............................................................................................................................................17 PART IV Content and Requirements for a Proposal ............................................................................................... 17 A. Transmittal Letter ...............................................................................................................................................17 B. Executive Summary ...........................................................................................................................................17 C. Bidder Qualifications and Experience..........................................................................................................17 D. Experience in Providing Similar Service ........................................................................................................17 E. Specifications of Work to be Performed ......................................................... Error! Bookmark not defined. F. Supplemental Information ...............................................................................................................................18 PART V Evaluation of Proposals ................................................................................................................................. 18 Criteria for Evaluation and Scoring ....................................................................................................................18 B. Award...................................................................................................................................................................19 PART VI Terms and Conditions Related To the RFP Process ................................................................................. 19 A. RFP Addendum .................................................................................................................................................19 B. Non-Collusion .....................................................................................................................................................20 C. Property of the State ........................................................................................................................................20 D. Confidentiality of a Proposal ..........................................................................................................................20 E. Public Disclosure.................................................................................................................................................20 F. Non-Commitment ..............................................................................................................................................21 G. Proposal Preparation Cost ..............................................................................................................................21 H. Ethical Requirements ........................................................................................................................................21 PART VII CONTRACT TERMS AND AWARD ................................................................................................................ 22 A. Non-Exclusive Contract ...................................................................................................................................22 B. Award...................................................................................................................................................................22 C. Standard Contract Terms ................................................................................................................................22 PART VIII OFFER ............................................................................................................................................................. 24 Page 3 of 29 Contractor Initials ________ Date ________ 1.1.1 STATE OF NEW HAMPSHIRE REQUEST FOR PROPOSAL TRANSMITTAL LETTER Date: Company Name: Address: To: Point of Contact: Andrea Olsson Telephone: 603-271-7272 Email: Andrea.I.Olsson@das.nh.gov RE: Proposal Invitation Name: WIRELESS CELLULAR AND DATA SERVICES RFP Number: 2640-23 RFP Posted Date (on or by): November 22, 2022 RFP Closing Date and Time: December 15, 2022 @ 10:00 AM (EST) [Insert name of signor] , on behalf of _ [insert name of entity submitting RFP (collectively referred to as Bidder) hereby submits an offer as contained in the written RFP submitted herewith (RFP) to the State of New Hampshire in response to RFP # 2640-23 for Wireless Cellular and Data Services at the price(s) quoted herein in complete accordance with the RFP. Bidder attests to the fact that: 1. The Bidder has reviewed and agreed to be bound by the RFP. 2. The Bidder has not altered any of the language or other provisions contained in the RFP document. 3. The RFP is effective for a period of 180 days from the RFP Closing date as indicated above. 4. The prices Bidder has quoted in the RFP were established without collusion with other Bidders. 5. The Bidder has read and fully understands this RFP. 6. Further, in accordance with RSA 21-I:11-c, the undersigned Bidder certifies that neither the Bidder nor any of its subsidiaries, affiliates or principal officers (principal officers refers to individuals with management responsibility for the entity or association): a. Has, within the past 2 years, been convicted of, or pleaded guilty to, a violation of RSA 356:2, RSA 356:4, or any state or federal law or county or municipal ordinance prohibiting specified bidding practices, or involving antitrust violations, which has not been annulled; b. Has been prohibited, either permanently or temporarily, from participating in any public works project pursuant to RSA 638:20; c. Has previously provided false, deceptive, or fraudulent information on a Bidder code number application form, or any other document submitted to the state of New Hampshire, which information was not corrected as of the time of the filing a bid, proposal, or quotation; d. Is currently debarred from performing work on any project of the federal government or the government of any state; e. Has, within the past 2 years, failed to cure a default on any contract with the federal government or the government of any state; f. Is presently subject to any order of the department of labor, the department of employment security, or any other state department, agency, board, or commission, finding that the applicant is not in compliance with the requirements of the laws or rules that the department, agency, board, or commission is charged with implementing; g. Is presently subject to any sanction or penalty finally issued by the department of labor, the department of employment security, or any other state department, agency, board, or commission, which sanction or penalty has not been fully discharged or fulfilled; h. Is currently serving a sentence or is subject to a continuing or unfulfilled penalty for any crime or violation noted in this section; i. Has failed or neglected to advise the division of any conviction, plea of guilty, or finding relative to any crime or violation noted in this section, or of any debarment, within 30 days of such conviction, plea, finding, or debarment; or j. Has been placed on the debarred parties list described in RSA 21-I:11-c within the past year. Authorized Signors Signature Authorized Signors Title NOTARY PUBLIC/JUSTICE OF THE PEACE COUNTY: STATE: ZIP: On the _ day of , 2022, personally appeared before me, the above named _, in his/her capacity as authorized representative of , known to me or satisfactorily proven, and took oath that the foregoing is true and accurate to the best of his/her knowledge and belief. In witness thereof, I hereunto set my hand and official seal. My commission expires (Date): (Notary Public/Justice of the Peace) mailto:Andrea.I.Olsson@das.nh.gov Page 4 of 29 Contractor Initials ________ Date ________ WIRELESS CELLULAR AND DATA SERVICES FOR THE STATE OF NEW HAMPSHIRE PART I OVERVIEW AND SCHEDULE A. Purpose The purpose of this RFP invitation is to establish a contract(s) for Wireless Cellular and Data Services for the State of New Hampshire for services indicated in the SCOPE OF SERVICES and OFFER SECTIONS, and in accordance with requirements of this RFP invitation. B. Timeline The timeline below is provided as a general guideline and is subject to change. The State reserves the right to amend this schedule at its sole discretion and at any time through a published Addendum. 11/22/2022 RFP solicitation distributed on or by 12/05/2022 Last day for questions, clarifications, and/or requested changes to RFP 12/12/2022 State response to submitted questions, clarifications, and/or requested changes to RFP 12/15/2022 10:00 AM (EST) RFP closing 04/01/2023 Anticipated Implementation of contract C. Instructions to Bidders Read the entire proposal invitation prior to filling it out. In the preparation of your proposal response, you shall: Complete the pricing information in the Offer section Submit all requested information within your response Complete the Vendor(s) Contact Information section Complete the company information on the front page and sign the proposal in the space provided on that page. The signature page must be notarized to be an official submission. PART II PROPOSED SCOPE OF WORK Vendor(s) shall provide a scope of services as described herein. The State will not consider any proposals that are part of a cooperative agreement or establishment. A. Background The State of New Hampshire currently has three (3) contracts in place with various vendors to provide wireless cellular and data services for State agency use. Services include, but are not limited to, traditional cellular telephones, smartphones, Internet Service Provider (ISP) data access, and Mobile and Stationary Data (MSD) access. There are currently an estimated total of 4,472 devices in use; Aircards (wireless adapter that connects mobile devices to the internet for sending and receiving data in a cellular network (1,101), smartphones (2,322), Traditional Cellular Phones (531), Direct Connect/Push to Talk Phones (295), and Tablets (223). The State shall not provide breakdowns of device models and current plan usage. B. Technical Requirements The vendor(s) shall consider the State as one large account and propose services accordingly. It is not the intent of the State to receive variable services per State agency under multiple vendor programs, unless such services are provided under State accepted balance of product line which results in reduced costs of services. Page 5 of 29 Contractor Initials ________ Date ________ Awarded vendor(s) shall complete equipment distribution and turn-up (porting of numbers and devices ready for use) requiring that all services be fully operable, no later than start of business on April 1, 2023. The State shall not be invoiced prior to the effective date of the contract for the phones unless used by the State during turn-up. Vendor(s) may propose only service and equipment for which they are certified representatives and distributors. The vendor(s) shall maintain a staff of fully certified and experienced technicians for provisioning and maintenance of service. This Proposal is restricted to qualified Vendors who can provide service, equipment and coverage to the State as specified in this RFP. NETWORK: Vendor shall provide services including, but not limited to, network technology, (i.e., CDMA, GSM, LTE etc.). COVERAGE MAPS: The vendor(s) shall provide with their proposal coverage maps for each Telephone and Data service provided (one each per coverage area) verifying service coverage as described below. Maps may be non-confidential marketing literature, yet detailed enough to clearly determine if a regional area may be serviced by the vendor: Traditional Cellular Telephone Service for voice operational coverage shall be 85% of all geographic areas of New Hampshire. ISP Access Data Service for smartphones and wireless Air Card coverage for 80% of all geographic areas of New Hampshire; Maps shall be detailed enough to clearly determine if a city, town or community may be serviced by the bidder. Maps shall be provided for each technology provided (i.e., 4G LTE, 5G etc.) defining penetration. Nationwide coverage map for all services offered. PORTING OF EXISTING TELEPHONE NUMBERS: Vendor(s) shall port all lines by start of business (7:00am) on April 1, 2023. TYPE OF SERVICE: TRADITIONAL CELLULAR TELEPHONE SERVICE, DOMESTIC USE: Traditional cellular telephone services shall allow users to directly dial any telephone number which is available through the Public Branch Exchanges as available from Local Exchange Carriers, Competitive Local Exchange Carriers, Long Distance Carriers and competitive Cellular Telephone Service providers. Access to any telephone subscriber number shall not be restricted. Services shall include typical off the shelf features and telephone operation. Equipment provided for use with this service shall be referred to as Traditional Cellular Telephone (TCT) equipment. One (1) free voice device shall be offered for each user one (1) time per line, for existing or new service. The vendor(s) shall permit the upgrade of devices once every twenty-four (24) months at no cost. Otherwise, devices shall be eligible for upgrade at prices included in any awarded contract. ISP ACCESS DATA SERVICES: Vendor(s) shall provide data transport at multiple speeds, limited by the use of vendor technology. Common terminology is fourth generation (4G LTE) service and fifth generation (5G). SMARTPHONE SERVICES: A smartphone is defined as a mobile phone with advanced capabilities including PC-like functionality with access to text messaging, e-mail, web browsing, take and display photos and videos, and data storage. Phones must be capable of accessing Microsoft Exchange Server and include Personal Digital Assistant (PDA) capabilities including calendaring. Access shall be provided throughout the vendor footprint of the continental United States. Equipment functionality must include the ability to open MS Excel, MS Word and Adobe Acrobat files. Currently systems running iOS are the only accepted operating systems, though this may change, and the vendor needs to be flexible with this evolving technology. Equipment provided for use with this service shall be referred to as smartphone (SM) equipment. One (1) free smartphone device for each accepted operating system specified shall be offered for each user per line. The free device shall sustain the End of Life support of the smartphones manufactures as it relates to update support. For example, if a device is not able to update to the latest operating system (OS) then a new free device shall be provided. The Page 6 of 29 Contractor Initials ________ Date ________ Vendor(s) shall permit the upgrade of devices once every twenty-four (24) months at no cost. Otherwise, devices shall be eligible for upgrade at prices included in the Offer Section. One (1) free smartphone sample device shall be provided to the Department of Information Technology (DoIT), Director of Technical Support, for a ninety (90) day evaluation and use approval prior to distribution to users. Devices shall be returned to the vendor(s) after evaluation. Rejected devices shall be replaced with DoIT approved devices. Smartphone devices proposed must be compatible with and capable of operating the State of NH MDM Solution(s), which is managed by the State of NH. System provided to the State of NH must have current iOS loaded and models should have no less than twenty- four (24) months before EOL support. Vendor(s) are required to enroll purchased smartphones in Apple Business Manager (ABM), or equivalent service that allows supervised management of the Smartphone with the State Mobile Device Management (MDM) system. COVERAGE: The vendor(s) services shall cover a minimum of the following geographic areas for each proposed service. The vendor(s) shall also ensure same coverage is available 99% of the time for the respective geographic area. Vendor(s) must clearly identify their licensed coverage area, not off network. Vendor(s) shall provide roaming area coverage. Loss of service shall not occur when transferring between cell towers Traditional Cellular Telephone Service: Minimum 85% coverage of the geographic area of New Hampshire: Nationwide coverage (Vendor shall specify percent penetration)._________________% ISP Access Data Services: Minimum 80% coverage of geographic area of New Hampshire at 4G LTE and 5G data rates: Nationwide coverage (Vendor shall specify percent penetration)._________________% LICENSES: The vendor(s) shall currently hold and retain throughout the duration of the contract all licenses or certificates required by the State and Federal authorities inclusive of the Federal Communications Commission and State of New Hampshire Public Utilities Commission. The vendor(s) shall file with the appropriate regulatory body, any tariff, amendments, or special contract offerings to ensure that the required terms and conditions of this Proposal are met. The vendor(s) shall cooperate fully with the PUC to ensure that all time schedules noted within are met. In the event of loss of license or permit to provide services as defined, the contract shall be nullified; with the State free to engage in an agreement with any vendor as becomes necessary to continue services without retribution to the original vendor(s). INTRODUCTION OF SERVICES: The vendor(s) shall insure that services do not operate in conflict with alternate service providers. Vendor(s) shall provide all user cellular equipment inclusive of telephones, data modems and associated devices, and deploy prior to March 31, 2023 in order to insure that the State is not without service for any period of time during transfer of service from an incumbent contractor. Additional equipment shall be provided when requested to support new subscribers after start of a contract. Only services requested and authorized by the State shall be replaced. The vendor(s) shall communicate with Agency contacts and State users for coordination with the distribution of equipment. RETENTION OF EXISTING TELEPHONE NUMBERS: The State shall retain any existing cellular telephone number currently assigned to a State subscriber. Vendor(s) shall be responsible to port over numbers to the proposed service as requested by the user. The porting of numbers shall not delay service installation nor result in a user being without service. The State will work with